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Entergy outages causing headache for homeowners in Gonzales

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GONZALES - With Entergy scheduled to resume its disconnections due to non-payments, something that was suspended earlier this summer due to record heat, some customers say they are still getting regular outages without explanation. 

Erica Brooks is a homeowner in Gonzales and leader in her homeowners association. She says power outages are always a major topic during the meetings, especially after experiencing three during the month of August.

"We've had so many outages. I mean, just month after month after month," Brooks said.

Brooks says communication with the company also tends to be a an issue. Outage alert text messages announce the power will turn on sooner than when it actually does. With school back in session, Brooks says the outages disrupt her home life. 

"We can't even be home in the evening after you're getting off of work, helping your kids with homework, or trying to cook. Bam -- there's another power outage," she said.

The Public Service Commission wants Entergy to better communicate with customers. At the Commission's last meeting, the company attributed outages to damaged lines and routine maintenance. But Brooks insists in her neighborhood, she hasn't seen fixes.

"I have not personally seen one Entergy truck in our neighborhood at all," she said.

Customers like Brooks say they don't feel like they're getting their money's worth. 

"We want to see this fixed. We want to be able to enjoy the electricity and power that we pay for monthly, not to mention nothing is going down," Brooks said. "It's only going up. So I'm paying for something that's not being used fully."

She added that one of her greatest concerns is the other damages that happen due to sudden outages. 

"Nobody is going to fix or pay when our appliances go out, our refrigerators go out, our TVs go out," Brooks added. "They're going to say that's not their fault, but it is."

Entergy shared the following statement with WBRZ.

Entergy Louisiana is committed to providing customers with safe and reliable power, including customers in the Gonzales area. We recognize the inconvenience that customers experience when the power goes out, especially our customers who have experienced multiple outages within a short time frame. To improve reliability for customers in and around Oak Lake subdivision, multiple projects have been identified and engineered over the past several weeks to both replace infrastructure and to add redundant sources of power to the area. Among these projects, the first project includes the construction of a new overhead powerline along Roddy Road crossing Airline Highway down to S. Purpera Avenue in Gonzales. This project is scheduled to be completed by the end of the month and will dramatically improve reliability for customers in and around Oak Lake subdivision. Other projects slated for construction over the next several months include the construction of a new underground powerline to serve customers in the area and the installation of additional overhead distribution equipment to create a redundant source of power into the area. We value our customers and look forward to completing these projects to improve the overall level of service provided to them.

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