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Rideshare company introducing new safety toolkit, including ability to text ADT, 911

1 year 1 month 2 days ago Tuesday, August 30 2022 Aug 30, 2022 August 30, 2022 10:31 AM August 30, 2022 in News
Source: WBRZ

Uber's Safety Toolkit is seeing a complete overhaul with a new addition allowing riders to live text with ADT or 911 agents, joining other rideshare companies in helping make users feel safe.

The new Safety Toolkit will reportedly make it easier for riders to access all of the safety options available to them, including the new "Live Help" feature, which will connect them with an ADT Safety Agent in the event they feel unsafe, similar to Lyft's "Emergency Help" feature launched almost two years ago. 

The company says this new live chat will allow users to keep peace of mind in situations that don't necessarily require police, fire departments, or an ambulance.

Uber also said it is expanding the ability to text a 911 dispatcher to more areas where texting 911 is supported. The company estimates this will impact 60% of the country.

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