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Longer than expected headstone order preventing family from finding peace

6 years 5 months 3 weeks ago Tuesday, November 28 2017 Nov 28, 2017 November 28, 2017 10:53 PM November 28, 2017 in News
Source: WBRZ

WALKER - A woman who ordered a headstone from a Livingston Parish company says she's having a tough time putting her father to rest since her order from May hasn't been completed.

Krystle Walker buried her father at Vickers Cemetery months ago. Soon after his death, she ordered a double headstone for her mother and father from Louisiana Memorials and Signs. She wrote a check for the full amount of $2,295 and says the check was cashed two days later. Walker says she was quoted a 6-8 week delivery of the stone when she made the purchase.

"Now I haven't really got any direct answers on when or about when it will be ready," said Walker.

Phone calls and visits to the store have not produced results for Walker, who says she's only asking for what she paid for.

At the end of November, the 6-8 week time frame has passed. Today, her dad's plot is marked by a couple of trinkets, including toy work boots and a small Christmas tree while Walker waits for answers.

She opted to give the shop one more chance recently and asked to have the stone ready for Thanksgiving. Walker says she was told by an employee at the store it was possible, but never received a call from the business during Thanksgiving week.

"I'm just being strung along," said Walker.

Another woman in Livingston Parish called 2 On Your Side in October to report a similar issue she had with the same company in Denham Springs. Janette Berkley says she ordered her husband's headstone in April and was given the same 6-8 week quote time. She paid the $845 bill in full and the check was cashed days later. When 10 weeks passed, Berkley called to inquire about her purchase but says she did not hear back.

"It's the last thing I can do for my husband," said Berkley. "He said 6-8 weeks and this is months and months later."

Berkley's story does have a happy ending. Soon after 2 On Your Side called the business, the stone arrived and was installed at her husband's grave. The store said it was special order and took extra time.

Walker is still waiting for the final piece of the puzzle that's preventing her from finding peace.

"And I just feel like they're not respecting him," she said.

Tuesday, 2 On Your Side called Louisiana Memorials and Signs and was told the owner is out of the office and won't be back until Wednesday.

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