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Customers report lost packages tied to Baton Rouge Amazon warehouse

2 years 3 months 1 week ago Wednesday, November 21 2018 Nov 21, 2018 November 21, 2018 1:09 PM November 21, 2018 in News
Source: WBRZ

BATON ROUGE – Area Amazon customers have reported issues with the online retailer this week, WBRZ has learned.

Amazon recently opened a warehouse in Baton Rouge and has added a fleet of exclusive delivery vans to get packages to customers. The vans have been seen lined up at the warehouse off I-12 at Airline Highway and cruising around town over the last few weeks.

But, customers have told WBRZ, there has been a rare breakdown in service since this time last week.

Amazon alerted customers that some shipments are “late.”

“We’re working to get your package back on track, and we’ll let you know when your package is out for delivery,” the company messaged one customer who was scheduled to have a package delivered Monday.

Others have said their packages are nearly a week behind schedule.

One woman posted in a Twitter thread over the issue, Amazon said her package was “lost” and the item was automatically re-ordered.

A separate tweet from another person said people waiting for deliveries have been told an entire van load of packages was missing.

An Amazon spokesperson did not release specific details but said customers who are experiencing issues should contact Amazon Customer Service. The company released a statement late Wednesday evening in response to the mounting complaints. 

“We work very hard to deliver on our fast shipping promise, and customer satisfaction is our top priority. If issues arise that impede this goal, we move quickly to resolve, and work directly with customers to make things right,” the statement read.

Amid the complaints to WBRZ were resounding accolades for the service team who have addressed problems with Baton Rouge-area customers.

It appeared in all cases where people complained to Amazon and wrote to WBRZ, the packages were shipped into Baton Rouge but were never delivered to the doorstep.

The Amazon distribution center in Baton Rouge was announced this summer and quickly setup. In a permit filed for the facility, Amazon reported needing a 21,306-square-foot building. The warehouse being used now appears to be a revival-tent like structure. It’s not clear if a brick-and-mortar structure will replace it.

Amazon has been building a number of new distribution centers to keep up with demand all over the country.

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Follow the publisher of this post on Twitter: @treyschmaltz

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