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Computer problems mean 911 center might not get GPS info

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MORGANZA- The 911 call center in Pointe Coupee Parish only has one station to take emergency calls following a compute malfunction on its second station.

Any additional calls are currently routed to an administrative line which is answered by someone trained to take emergency calls. The caller will still get emergency help, but calls sent to the administrative line won't display vital GPS information.

"At the end of the day, there might be a slight delay in getting it," said Justin Cox, a parish police juror. "We're still providing the service, we're proactive and Pointe Coupee doesn't have anything to worry about."

The second station should be repaired in the next two weeks, but until then first responders are ready to handle the unique situation.

Within the next few months, though, the entire system will be overhauled thanks to $300,000 the parish secured through two sources of funding, a large portion of which was given to the 911 center from other parish emergency organizations to fortify the call center.


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