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Women say Kay Jewelers lost or ruined their engagement rings

8 years 2 months 3 weeks ago Tuesday, April 26 2016 Apr 26, 2016 April 26, 2016 12:47 PM April 26, 2016 in News
Source: USA Today
By: Alicia Serrano

Kay Jewelers is in hot water as more women come forward to claim the retailer lost or ruined their engagement rings while being repaired.

The company’s Facebook page is filled with stories from women saying they dropped their rings off for repair or resizing and then never saw them again.

Others say their rings were returned to them after supposedly being repaired in worse shape than before, sometimes missing stones or with less diamonds.

Nicole Largent told USA Today that she learned her ring was gone after she brought it in for inspection and was told to leave it.

Since, Largent and her husband are working with the company to make a replacement ring, but can not agree on a stone that matches the original.

They are now searching for a lawyer to seek a refund for the $18,000 ring.

Largent is not alone in sharing her story as another customer, Becky Hall, wrote about her experience.

“I bought a wedding ring for my husband. Kay ordered a new ring that came back with scratches, then the second ring got lost in the mail," Hall wrote.

Kay Jewelers posted their own statement today in response:

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