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Waitr CEO apologizes for Valentine's Day delivery fail

5 years 11 months 3 weeks ago Wednesday, February 15 2017 Feb 15, 2017 February 15, 2017 8:08 PM February 15, 2017 in News
Source: WBRZ

The CEO of popular food delivery app Waitr is apologizing to customers after a busier-than-expected Valentine's Day rush.

CEO Chris Meaux issued the apology Wednesday, saying they did not expect as big of a rush for Valentine's Day 2017 and staffed based on last year's orders.

"While no excuse is acceptable," Meaux said, "we received 1100% more orders this Valentine's Day than last year and simply said, we were not prepared and for that I take full responsibility!"

According to the statement, Waitr management met early Friday to address the shortcomings of staffing Tuesday, vowing to correct their mistakes and find a solution. Many customers say they waited upwards of two hours for their orders to be completed.

The app allows customers to order food from a variety of local restaurant and have it delivered to them by a Waitr driver for an additional fee.  The app also offers a support feature in which customers who had an issue with Valentine's Day deliveries can file a complaint.

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