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Donaldsonville residents upset with water company

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DONALDSONVILLE - Some Donaldsonville residents felt left in the dark by a water company after they say they didn't know about a water boil advisory that's still ongoing.

Residents say the boil advisory came out of nowhere Sunday.

"My dad called and he was at work, and he had informed me that we was under a boil advisory. We hadn't known anything about it," said resident Brione Ambeau. "My mother drinks the water. My grandmother likes down Sagona. She drinks the water as well, and we hadn't heard anything about it until we seen WBRZ Channel 2 News."

People's Water Service Company says it followed its policy for boil advisories right after a construction crew caused a rupture over the weekend.

"Contact the radio stations, TV stations, the Department of Health and Hospitals, and that's pretty much it," said Carroll Aucion of People's Water Service."

Residents say the water company needs to do a better job at informing residents of boil orders.

"It's very uninformative of the water company that I deal with," said Ambeau. "From the prices that they charge me, you want to charge me this amount of money and not let me know that I'm under a boil advisory that I may be drinking pesticides, bacteria or anything."

The water company is now working with homeland security to provide phone calls to residents in the future.

"We're talking to homeland security about hooking into their systems and putting out and having them dial out on the system," said Aucion. "Like I said, obviously as fast, like I said, the news can get out the better."

Peoples Water Service says everyone living on Highway 1 South from the Payless store to the Palo Alto Bridge is urged to boil their water until further notice. The company expects to get test results back around lunch time Tuesday.



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