Content Tagged As utility
Tagged News
-
Squirrels damage utility equipment, homeowner contacts 2 On Your Side for permanent fix Play Video
January 10, 2024 4:23 PM
BATON ROUGE - A woman's internet goes in and out because squirrels are damaging the equipment behind her house. The problem has been going on since 2014, and Andrea LaFaver says it's about time the utility company made some permanent changes. "Sometimes our Internet is down, it's about... more » -
'Who is responsible?' So far, homeowners footing bill for damage done by trash truck Play Video
October 24, 2023 5:32 PM
ALSEN - Republic Services says it is not responsible for pulling down a utility wire causing thousands in damages to homes in April . "I don't understand why they won't take responsibility for it," homeowner Gwen Jones said. The truck was driving down Old Rafe Meyer Road in... more » -
Property owners on hook to fix damaged power equipment caused by garbage truck Play Video
May 1, 2023 3:34 PM
ALSEN - There's a blame game involving utility companies and a garbage company after the garbage truck pulled down some wires and took out power to several homes. So far, the responsibility to make repairs has fallen on the property owners, who tell 2 On Your Side that it's not... more » -
Refunds coming to Entergy customers after agency ruling
December 28, 2022 3:27 PM
BATON ROUGE - Entergy customers across Louisiana will be receiving refunds from the utility following a ruling by the Federal Energy Regulatory Commission, which found problems with accounting practices involving the Grand Gulf nuclear power plant. The agency determined that Entergy had been overbilling consumers for years. The... more » -
Company denies woman's insurance claim after their utility poles crashed through her roof Play Video
December 1, 2022 3:58 PM
DENHAM SPRINGS - Two utility poles fell through a woman's roof after a truck driving through the neighborhood hit a low-hanging line. Christine Sloan contacted 2 On Your Side for help after the utility company that owns those poles denied her claim. "It's unbelievable. I never thought that that... more » -
City Parish maintains stormwater plan deadline looming Play Video
October 25, 2022 4:35 PM
BATON ROUGE - Just when we all thought that the city was ready to move on, the mayor's office is rekindling the flame over a deadline it must meet with the feds. A call to 2 On Your Side Tuesday from the mayor's office doubled down on the deadline... more » -
Security light struggle went on for months, fixed after call to 2 On Your Side Play Video
July 13, 2022 2:36 PM
BATON ROUGE - A man's security light went out a year and a half ago. It's been an ordeal trying to get it fixed. Terry Burns emailed 2 On Your Side and Brittany Weiss and the light was repaired in a matter of hours. "It came on last night... more » -
Months after highway wreck, utility box fixed while cleanup continues Play Video
June 17, 2022 3:49 PM
DENHAM SPRINGS - An area of Highway 16 in Denham Springs looks a little better after new AT&T equipment has been installed. A car ran through the area last November and it's been a mess ever since. Stephen Beatty's driveway is right by where that wreck happened. He had... more » -
Utility box damaged in wreck left damaged for months, eyesore to neighbor Play Video
June 1, 2022 2:26 PM
DENHAM SPRINGS - A group of AT&T boxes along Highway 16 have been a mangled mess for months. Stephen Beatty's driveway is right next to those boxes and he says he's tired of looking at them. "They have been there since November," he said. Beatty says a car... more » -
Neighborhood complains about spotty utility service Play Video
May 19, 2022 2:20 PM
BATON ROUGE - A neighborhood is having trouble with a utility company and say their COX Internet, cable and phone services are going in and out. A couple of people living in Bluebonnet Highlands reached out to 2 On Your Side after they say they haven't been able to... more » -
Squishy driveway concerning to homeowner, calls 2 OYS for help reaching utility company Play Video
March 8, 2022 12:43 PM
BATON ROUGE - A man reached out to his utility company for help, and after he didn't get results he contacted 2 On Your Side's Brittany Weiss. Tom Clarke says a family member first noticed an issue with his driveway at the end of January. "When he stepped... more » -
Mess left by utility contractor following Hurricane Ida, homeowner wants it fixed Play Video
March 3, 2022 3:36 PM
BATON ROUGE - A contractor was assigned to fix a downed power pole in a woman's backyard following Hurricane Ida, but that homeowner says the contractor did more damage than the hurricane. Tanya Joiner says her backyard has been a mess for months. She says she's been calling Entergy... more » -
Large hole still not repaired, neighborhood fears utility companies are pointing fingers Play Video
October 5, 2021 6:28 PM
DENHAM SPRINGS - There's a lot of trouble over a hole in Livingston Parish that no one can seem to get fixed. Damon Hebert moved into the Audubon Lakes neighborhood last November. The hole has opened up the sidewalk in front of his home. He tells 2 On Your... more » -
Summer sizzle felt in the form of utility bills, DEMCO explains Play Video
July 23, 2021 5:51 PM
BATON ROUGE - Some people are fired up after their utility bills doubled compared to last month. DEMCO customers sounded off on Facebook about what's happening and called 2 On Your Side for help. This month, DEMCO customers received bills in the mail with a different look and different... more » -
Winter storm Uri could affect your utility bill Play Video
March 10, 2021 3:23 PM
BATON ROUGE - The effects of winter storm Uri aren't over yet. Utility customers should be expecting higher than normal bills from February. The week of the record freeze, homes were working overtime to circulate heat. "Don't be surprised at larger kilowatt-hour usage," said David Latona with DEMCO. ... more » -
Utility companies appear before oversight board; Entergy vows to improve Play Video
February 24, 2021 6:46 PM
BATON ROUGE - Utility companies were in the hot seat Wednesday morning at the Louisiana Public Service Commission meeting and had to explain what went wrong during the ice storm last week. Entergy said it had challenges and admitted it did not meet customer expectations or its own. ... more » -
Utility customers should expect to see new 'storm restoration charge' on bill in next year Play Video
November 5, 2020 4:48 PM
BATON ROUGE - Utility companies have been busy this hurricane season restoring power to tens of thousands of people during the five storms that hit Louisiana. Cristobal, Marco, Laura, Delta, and last week's Zeta all did their share of damage. While some areas have been greatly impacted and other... more » -
Third-party billing website causing headaches for utility company Play Video
March 6, 2019 6:42 PM
PLAQUEMINE - A few thousand people recently opened up their mailboxes to a warning from Iberville Parish. It's because Iberville Parish says utility payments made through a third-party website aren't arriving on time. The notice was in the same envelope as the utility bill. Some residents using website Doxo.com... more » -
There's an end in sight for Walker's natural gas troubles Play Video
January 24, 2019 6:31 PM
WALKER - A pipeline project that's been in the works for a few years is nearing completion. The line will finally be able to keep up with the natural gas demand customers are requesting in Livingston Parish. In December 2017 and January 2018, some residents in Walker had an... more » -
DEMCO executive resigns after Nakamoto report Play Video
June 11, 2018 6:28 PM
UPDATE: John Vranic, DEMCO's outgoing CEO, will resign effective today amid a report by the WBRZ Investigative Unit. Click here to read the full statement released by DEMCO Tuesday afternoon . CENTRAL – The outgoing head of DEMCO, an area power provider and the state's largest electric cooperative,... more » -
Power-hungry thieves target doctor's office in theft of electricity meters Play Video
June 13, 2017 1:25 PM
BATON ROUGE – Less than a day after a WBRZ report highlighted a dangerous theft ring, thieves struck again. Tuesday morning, a doctor's office and another business on Picardy were without power due to thieves stealing the power meter from the panel on the side of the building. Pictures... more » -
Grace period for flood victim utility disconnections will soon end Play Video
January 18, 2017 7:22 PM
BATON ROUGE - Thousands of residents exempt from utility disconnection following August's historic flooding will soon lose that exemption. Starting on March 1, the Louisiana Public Service Commission's plan to get money owed to utilities will go into effect. In 17 disaster parishes, people benefited from an executive... more » -
Entergy reminds customers of utility bill scam
November 9, 2016 2:20 PM
BATON ROUGE – Entergy is reminding its customers to watch out for a utility bill scam. According to Entergy officials, the scam occurs when someone calls and says that a customer's electric bill payment is past due and that service will be disconnected if a payment is not made.... more »