Content Tagged As entergy
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Power company makes changes in neighborhood with frequent outages after call from 2 On Your Side Play Video
March 13, 2024 3:02 PM
PRAIRIEVILLE - A fleet of Entergy trucks were busy at work Wednesday morning making improvements to a neighborhood that often loses power. Residents living in Tall Timber contacted 2 On Your Side in February for help. Soon after, Entergy committed to inspecting the lines in the neighborhood to see... more » -
Prairieville neighborhood loses power 20 times each year, asks for solution Play Video
February 6, 2024 5:39 PM
PRAIRIEVILLE - Their power goes out multiple times a year, sometimes when it's a gorgeous day outside. It happens so often that neighbors living in Tall Timber in Prairieville contacted 2 On Your Side hoping it will solve their power struggles. In the last year, at least 60 homeowners... more » -
In the dark; tenant looking for help with electricity Play Video
December 7, 2023 4:53 PM
BATON ROUGE - Imagine spending the entire holiday season without power. A tenant is desperate for electricity, but the apartment complex where she lives is waiting on parts for repairs. She called 2 On Your Side hoping to have a solution before the next holiday. When Heather Russell moved... more » -
River Bend nuclear power plant shut down temporarily after feedwater issue
November 21, 2023 4:42 PM
BATON ROUGE - A problem regarding the feedwater heating system led to an unplanned weekend shutdown of the River Bend nuclear power plant in St. Francisville. Officials with the Nuclear Regulatory Commission said the incident began just before midnight on Friday. Operators were raising power following a prior shutdown... more » -
Baton Rouge company set to acquire Entergy gas distribution business Play Video
October 30, 2023 12:12 PM
BATON ROUGE - Bernhard Capital Partners will acquire the gas distribution arm of Entergy in a deal valued at nearly half a billion dollars. The two companies announced the pending transaction on Monday. "I am looking forward to seeing in this application what Bernhard Capital proposes to do... more » -
Entergy to resume disconnections due to unpaid bills after pausing for extreme weather
September 8, 2023 1:01 PM
BATON ROUGE - Amid record-breaking heat, Entergy suspended disconnects of air conditioning for customer safety. Starting Monday, disconnects will resume. Entergy released the following statement regarding their resuming disconnections: On Aug. 18, Entergy Louisiana suspended disconnects for nonpayment due to prolonged and unprecedented extreme temperatures in our region... more » -
Power restored along Highland Road after major outage Tuesday morning, Entergy says
August 22, 2023 8:18 AM
BATON ROUGE - Thousands of people were without power in the capital area after an outage Tuesday morning. According to the Entergy outage map, as of 8:00 a.m., 4,452 customers were without power. School officials said McKinley High, McKinley Elementary, and the Eva Legard Center were left without... more » -
Southern University impacted by campus-wide power outage Thursday; power since restored
August 3, 2023 11:29 AM
BATON ROUGE - Southern University's Baton Rouge campus was hit by a power outage late Thursday morning. The university confirmed the campus-wide outage around 10 a.m., though the cause was unclear. The Entergy outage map showed power had been restored around 11:30 a.m. Thursday, though the cause... more » -
City takes responsibility for burnt light bulbs, making changes to reporting process after WBRZ report Play Video
May 19, 2023 3:21 PM
BATON ROUGE - A 2 On Your Side mystery has been solved! The streetlights along Burbank Drive are the city's responsibility after all. However, the city says the current system to report burnt light bulbs isn't working the way it was designed. Following Thursday's report, there are plans to make... more » -
Lighting concerns at Burbank intersections following several fatal traffic incidents Play Video
May 18, 2023 4:00 PM
BATON ROUGE - Streetlights along a busy highway in Baton Rouge are continuously out. That's what one man who contacted 2 On Your Side says. Alexander Tardo reports streetlight outages to the city, but they are going unaddressed. Tardo is the president of the HOA for the Bluebonnet... more » -
Utility overcharge corrected, more lighting provided in bill fix Play Video
March 29, 2023 3:00 PM
BATON ROUGE - A business owner is in a much better position after reaching out to 2 On Your Side for help with her Entergy bill. Dorothy Holdon asked for help after she couldn't find a resolution on her own. "Within a couple of days they were out installing... more » -
Business owner repeatedly charged for security light that doesn't exist Play Video
March 14, 2023 3:42 PM
BATON ROUGE - A business owner says she has been paying for a security light that she hasn't had since October 2021. Dorothy Holden says she's tired of waiting on Entergy to adjust her bill. "They keep saying they're going to do something and nobody does anything," Holden... more » -
New storm restoration charge coming to Entergy customers' bills Play Video
January 19, 2023 4:36 PM
BATON ROUGE - We all knew we'd be paying for it eventually. The Louisiana Public Service Commission has approved more Entergy restoration costs. Entergy will be financing another $1.5 billion in storm costs using low-cost bonds. That's on top of the $3.6 billion already approved. The costs are related... more » -
Even with solar panels, electric bill still through the roof Play Video
January 18, 2023 3:51 PM
BATON ROUGE - One woman who has recently invested a lot into her home to make it more energy-efficient, says her electric bill is the highest it's ever been. Dayne Narretta says she's had her home tested for drafts, recently got new ductwork, new windows, and three years ago... more » -
Refunds coming to Entergy customers after agency ruling
December 28, 2022 3:27 PM
BATON ROUGE - Entergy customers across Louisiana will be receiving refunds from the utility following a ruling by the Federal Energy Regulatory Commission, which found problems with accounting practices involving the Grand Gulf nuclear power plant. The agency determined that Entergy had been overbilling consumers for years. The... more » -
Labor, supply chain issues to blame for security light fix backlog Play Video
July 22, 2022 3:26 PM
BATON ROUGE - A Baton Rouge business had been trying to get its security light repaired after it fell off of its pole a year ago. Having no success on their own, they contacted 2 On Your Side last week, and it was fixed the next day. Greg Miller... more » -
Security light struggle went on for months, fixed after call to 2 On Your Side Play Video
July 13, 2022 2:36 PM
BATON ROUGE - A man's security light went out a year and a half ago. It's been an ordeal trying to get it fixed. Terry Burns emailed 2 On Your Side and Brittany Weiss and the light was repaired in a matter of hours. "It came on last night... more » -
Entergy lineworker rushes to help mom rescue choking child
June 29, 2022 12:08 PM
TANGIPAHOA PARISH - An Entergy worker raced to help when he saw a woman trying to stop her child from choking. According to new details Entergy released Tuesday, Jacob Crawford and a co-worker were on their way back from a job when they saw a car stop abruptly and... more » -
Man wants to see his tax dollars at work, asks for help in his neighborhood Play Video
March 29, 2022 4:48 PM
BATON ROUGE - A man contacted 2 On Your Side after he's been trying for decades to get a problem solved on his street. The issue was taken care of in early March, but now he says there's more work to be done. Eddie Hawkins works at the capitol... more » -
Multiple calls can't get job done, homeowner calls 2 On Your Side about ditch Play Video
February 7, 2022 4:51 PM
BATON ROUGE - A resident of Broadmoor in Baton Rouge says she's been trying to get the ditch behind her home cleared for years. Nancy Brown contacted 2 On Your Side to find out why the issue is taking so long to address. "You can't even see there's a... more » -
Three people dead, one in critical condition after crash on Airline Highway
January 23, 2022 2:34 PM
KENNER - A fatal crash on Airline Highway caused a power outage before killing three people and leaving one in critical condition Saturday night. The Kenner Police Department said the crash happened around 10 p.m. at the intersection of Airline Highway and Jackson Street. Witnesses told investigators that... more » -
Entergy searching for ways to cover over $2 billion cost of post-Ida utility work Play Video
October 21, 2021 10:31 AM
BATON ROUGE - After Hurricane Ida hit south Louisiana with a devastating blow, Entergy was faced with a lengthy list of repairs and improvements that the company is still working to complete. As the work continues, some customers are wondering how such improvements will be paid for. The... more » -
Large hole still not repaired, neighborhood fears utility companies are pointing fingers Play Video
October 5, 2021 6:28 PM
DENHAM SPRINGS - There's a lot of trouble over a hole in Livingston Parish that no one can seem to get fixed. Damon Hebert moved into the Audubon Lakes neighborhood last November. The hole has opened up the sidewalk in front of his home. He tells 2 On Your... more » -
Entergy blamed animal mishap for Saturday morning outages in Baton Rouge
September 25, 2021 10:54 AM
BATON ROUGE - An animal was blamed for an early morning power outage to a few thousand people in Mid City and the Garden District Saturday. Power was reported out around 7:30 Saturday morning and Entergy said it would have power restored to most people by noon. Some people... more » -
Baton Rouge bracing for more rain Thursday after withstanding effects of Ida, Nicholas Play Video
September 16, 2021 6:48 AM
BATON ROUGE - Early Thursday morning, energy providers in south Louisiana are reporting over 53,000 power outages. Lafourche stands out as the Parish with the leading number of outages, where over 22,000 remain in the dark. Most of East Baton Rouge (EBR) Parish has power, with the exception... more » -
Entergy, DEMCO working through Nicholas to restore power outages from Ida Play Video
September 14, 2021 6:24 PM
DENHAM SPRINGS - It's day 16 for thousands of people still without power following Hurricane Ida. With Tropical Storm Nicholas in the mix, there's concern over what that means for people still waiting in the dark. The numbers on the outage maps continue to improve as crews work to... more » -
While dealing with over 92K outages from Ida, Louisiana braces for impact from Nicholas Play Video
September 14, 2021 6:22 AM
BATON ROUGE - The effects of Hurricane Ida linger in Louisiana, where 92,577 remain without power, and now the Gulf Coast state braces for impact from yet another storm system. JUST IN: The latest tropical advisory. Updates and your detailed local forecast at: https://t.co/Ck61O53rYN | #LaWX #MsWX pic.twitter.com/kv8fmJYdCp... more » -
People hope yard signs will alert power crews to outages Play Video
September 13, 2021 6:36 PM
PINE GROVE - Some people are so tired of being in the dark after Hurricane Ida, they've put up signs alerting linemen or power companies about their prolonged outages. Lori Jones lives off of Highway 16 in Pine Grove. She says everyone around her got power back on Friday... more » -
Nearly two weeks into outages, Ascension Parish neighborhood feeling the heat Play Video
September 10, 2021 6:39 PM
DARROW - A break from the humidity Friday is helping some people still without power, but it won't be for long. Power is still a problem for many people who are living through day 12 without electricity since Hurricane Ida. They just want to know when their lights will turn... more » -
12 days after Hurricane Ida, roughly 180k await power restoration in Louisiana
September 10, 2021 7:48 AM
BATON ROUGE - On Friday morning, Entergy's outage map reveals that just over 168,000 of the company's utility customers are without power following Ida. The majority of outages are in LaFourche Parish and St. Charles Parish. Entergy took to its Facebook page Thursday to provide additional expected power... more » -
'Basically left to die': Neighbors say woman died after spending more than a week without power Play Video
September 9, 2021 6:22 PM
DENHAM SPRINGS - Some people are at their wits' end living through day 11 without electricity in the aftermath of Hurricane Ida. Linemen continue to work to connect nearly 30,000 people in our area. This week, 2 On Your Side has been getting emails from people about their... more » -
Entergy restores power to 90% of greater NOLA, BR; says more work lies ahead
September 9, 2021 1:28 PM
NEW ORLEANS – After Hurricane Ida knocked out power to thousands of utility customers across South Louisiana, Entergy New Orleans and Entergy Louisiana employees worked around the clock over a period of ten days to restore power to 90% of customers in the greater New Orleans and Greater Baton Rouge... more » -
Following Ida's impact on Louisiana, just over 230k still awaiting power restoration
September 9, 2021 6:15 AM
BATON ROUGE - On Thursday morning, Louisiana utility company Demco says 82 percent of its customers have power. Eleven days after Hurricane Ida made landfall in Louisiana, both Demco and Entergy are issuing reports that indicate they're making headway in restoring power to the region. Entergy, which serves... more » -
Pelican Point area still without power, neighbors anxious for information Play Video
September 8, 2021 6:43 PM
GONZALES - Some people are desperate for answers after watching their neighbors' lights come back on but there's have not. Pockets of neighborhoods are in the dark more than a week after the storm. Ascension Parish and people living in the Pelican Point area are along the streets where... more » -
Power restoration efforts continue after Ida; just over 300k outages in Louisiana
September 8, 2021 5:05 AM
BATON ROUGE - As of Wednesday morning, 325,315 are without power in Louisiana due to the devastating impacts of Hurricane Ida. Local power company, Demco reports that 25,508 of their clients are in the dark and Entergy's outage total clocks in at 299,807. Demco provides restoration updates on Ascension,... more » -
Energy crews work through Labor Day to restore power; now just under 400k await lights Play Video
September 7, 2021 6:12 AM
BATON ROUGE - The morning after Labor Day, just over 399,000 energy customers in Louisiana are waking up to either darkness and dangerous heat or lights and AC that are fueled by a generator. It's been nine days since Hurricane Ida's assault on the Gulf Coast state. The hurricane... more » -
Fifty percent of New Orleans still without internet
September 6, 2021 4:21 PM
NEW ORLEANS - Cox communications has restored 90 percent of service in the Greater Baton Rouge area, but 50 percent of Greater New Orleans customers are still without internet. Cox said Monday afternoon they assessed nearly 65 miles of damages to their network infrastructure in the New Orleans area,... more » -
Eight days after Ida, about 480,000 still without power across Louisiana Play Video
September 6, 2021 6:09 AM
BATON ROUGE - Eight days after Hurricane Ida pummeled south Louisiana, roughly 480,000 remain without power across the state. Just over a week after the storm, Demco and Entergy's outage maps reveal that roughly 3,277 of those who find themselves in the dark are in Baton Rouge. Meanwhile, 30,414... more » -
Ascension Parish residents remain hopeful after a week with no power Play Video
September 5, 2021 5:49 PM
In Ascension Parish, some residents are now going on a week with no power. "What's the time frame? Are we going to be until October? Is it going to be next week? We need to make a plan. Cause, we can't stay out here for weeks and weeks with... more » -
A glimmer of hope in New Orleans as Entergy begins power restoration
September 1, 2021 7:22 AM
NEW ORLEANS - On Wednesday morning, Entergy Louisiana announces that it is making progress in responding to widespread outages in New Orleans. Shortly after midnight, Entergy crews were able to restore power to some customers in Eastern New Orleans with generation supplied by the New Orleans Power Station. ... more » -
Nearly 750k still without power in Louisiana; what energy companies are doing about it Play Video
September 1, 2021 4:55 AM
BATON ROUGE - Four days after Hurricane Ida carved a path of destruction through south Louisiana, just under 747,000 Entergy customers remain in the dark. Early Thursday morning, nearly 80,000 of those impacted by outages were in East Baton Rouge alone. Meanwhile, roughly 30,000 were without power in Ascension... more » -
Repeat power outages in Southdowns area frustrating homeowners; repairs being made Play Video
August 11, 2021 6:15 PM
BATON ROUGE - People living in the Southdowns and University Gardens areas say they have been experiencing repeat power outages since Sunday. The outages have happened four days in a row for hours at a time. Mary Katherine Bernard lives on Stuart Avenue and says the first outage on... more » -
Entergy: Wednesday morning outages in Livingston Parish due to fallen tree
June 30, 2021 10:42 AM
LIVINGSTON PARISH - Residents in some parts of Livingston Parish experienced outages Wednesday morning, according to Entergy. The company said its customers in Central and Denham Springs may have been affected by a power outage that occurred early in the morning after a tree fell into Entergy's powerlines. ... more » -
As clean-up drags on, capital area looks ahead to the next storm Play Video
May 28, 2021 3:52 PM
BATON ROUGE - It's often a tough job to clean up following a hurricane. Homeowners, business owners, and crews are navigating downed trees and power lines. In Friday's 183 Days of Hurricane Season piece, 2 On Your Side's Brittany Weiss tells us what's at stake for people responding after a... more » -
Entergy: Customers without power should have it by Tuesday night, Wednesday at the latest
May 18, 2021 4:41 PM
BATON ROUGE - Entergy customers without electricity should have power restored by Tuesday night or Wednesday at the latest, the utility company said in a statement. Fewer than 4,000 customers were without power in East Baton Rouge as of Tuesday around 4 p.m. Very few DEMCO customers were... more » -
Major sticker shock for electric customer faced with $5,000 bill Play Video
May 7, 2021 6:00 PM
UPDATE: Entergy contacted Pope after the 2 On Your Side story aired and said it is correcting the billing error. The company told Pope it's looking into how the bill went out with the mistake and how it can better flag such errors. Read the original story below. ... more » -
Police: Drunk driver arrested after causing 3-car crash, damaging police car
May 2, 2021 7:32 PM
NEW ORLEANS - Police arrested a drunk driver early Sunday morning after the driver caused a three-car crash that involved one police car. The incident happened around 2 a.m. near Louisa Avenue. State troopers and local police officers were helping Entergy close down part of the 1-610 when the... more » -
Entergy finds solution for neighborhood with frequent power outages Play Video
April 19, 2021 6:26 PM
WATSON - There's light at the end of the tunnel for some homeowners in a neighborhood plagued with power outages. It's a solution for them after they called 2 On Your Side. Last month, WBRZ reported electrical outage issues in Audubon Lakes in Watson. It's a neighborhood with 200... more » -
Electrical transmission lines blown over during weekend storm, outages across BR Saturday
April 10, 2021 1:00 PM
BATON ROUGE - Entergy crews will spend the weekend working to restore power in certain areas following strong storms that moved across the region Saturday morning. Outages were reported across the city. A hospital was among those without power and it was being prioritized, Entergy said. Electrical services... more » -
Special auditor to review Entergy smart meters after Brittany Weiss On Your Side Investigation Play Video
April 7, 2021 6:16 PM
BATON ROUGE - Amid a series of WBRZ 2 On Your Side reports, state regulators said Wednesday, they will hire a special investigator to review Entergy smart meters. The Public Service Commission is spearheading the investigation and hopes to have the investigator hired soon. Complaints about the meters have... more » -
Neighborhood tired of frequent power outages, calls on power company to do better Play Video
March 23, 2021 6:35 PM
WATSON - Some people in one Livingston Parish neighborhood are just waiting for the power to go out. Outages in Audubon Lakes occur often, whether it's a nice day, a windy day, or a stormy one. The outages are so frequent, Steven Forrester says there's no rhyme or reason... more » -
Winter storm Uri could affect your utility bill Play Video
March 10, 2021 3:23 PM
BATON ROUGE - The effects of winter storm Uri aren't over yet. Utility customers should be expecting higher than normal bills from February. The week of the record freeze, homes were working overtime to circulate heat. "Don't be surprised at larger kilowatt-hour usage," said David Latona with DEMCO. ... more » -
Entergy apologizes for company's poor communication during recent winter storm
February 25, 2021 9:58 AM
BATON ROUGE - After enduring a historic ice storm that left thousands of Louisiana residents without lights or heat amid freezing temperatures, officials are looking into why the state's utility companies had such a difficult time restoring power in a timely and organized fashion. The Advocate reports that Entergy... more » -
Utility companies appear before oversight board; Entergy vows to improve Play Video
February 24, 2021 6:46 PM
BATON ROUGE - Utility companies were in the hot seat Wednesday morning at the Louisiana Public Service Commission meeting and had to explain what went wrong during the ice storm last week. Entergy said it had challenges and admitted it did not meet customer expectations or its own. ... more » -
Rolling blackouts to be discussed at Public Service Commission meeting Wednesday Play Video
February 23, 2021 6:05 PM
BATON ROUGE - By Wednesday, we'll know more about what led up to the sudden blackouts brought on by last week's ice storm. Entergy shut off power to thousands of customers in the last-minute move to save the electrical grid, but it didn't come without controversy. Wednesday, it'll be... more »