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  • Squirrels damage utility equipment, homeowner contacts 2 On Your Side for permanent fix Play Video

    January 10, 2024 4:23 PM

    BATON ROUGE - A woman's internet goes in and out because squirrels are damaging the equipment behind her house. The problem has been going on since 2014, and Andrea LaFaver says it's about time the utility company made some permanent changes. "Sometimes our Internet is down, it's about... more »
  • Utility claims company does 'bare minimum' to make repairs after pole falls on house Play Video

    October 26, 2023 4:47 PM

    DENHAM SPRINGS - A woman's home damaged by an AT&T transformer has been repaired months after it fell through her roof. Christine Sloan contacted 2 On Your Side late last year. A Penske truck driving through her neighborhood in Denham Springs ran into a wire pulling it down and... more »
  • Large holes left in front yard for weeks, utility crew comes back after call from 2 On Your Side Play Video

    January 11, 2023 4:17 PM

    ZACHARY - A man's front yard was torn up by a crew contracted by AT&T. It stayed that way for weeks, until he called 2 On Your Side. It all started with a knock on Montrel Surgent's door in mid-November. The crew said they had an issue with the... more »
  • Company denies woman's insurance claim after their utility poles crashed through her roof Play Video

    December 1, 2022 3:58 PM

    DENHAM SPRINGS - Two utility poles fell through a woman's roof after a truck driving through the neighborhood hit a low-hanging line. Christine Sloan contacted 2 On Your Side for help after the utility company that owns those poles denied her claim. "It's unbelievable. I never thought that that... more »
  • Driveway entrance replaced following call to 2 On Your Side Play Video

    July 1, 2022 4:45 PM

    BATON ROUGE - An entrance to a condominium community off of Jefferson Highway in Baton Rouge was in need of some repairs. The Homeowner's Association had been trying for years to get help and recently contacted 2 On Your Side. The issue dates back about seven years, and Jennifer... more »
  • Months after highway wreck, utility box fixed while cleanup continues Play Video

    June 17, 2022 3:49 PM

    DENHAM SPRINGS - An area of Highway 16 in Denham Springs looks a little better after new AT&T equipment has been installed. A car ran through the area last November and it's been a mess ever since. Stephen Beatty's driveway is right by where that wreck happened. He had... more »
  • Fiber optic cable work creates mess in Baton Rouge neighborhood Play Video

    June 10, 2022 3:48 PM

    BATON ROUGE - Crews have been busy installing AT&T fiber optic cable in neighborhoods around the capital city. Recently, a project in Southdowns created a headache for one resident who contacted 2 On Your Side to bring awareness. Dan Eiklor lives off of Glasgow Avenue in Baton Rouge. A... more »
  • Utility box damaged in wreck left damaged for months, eyesore to neighbor Play Video

    June 1, 2022 2:26 PM

    DENHAM SPRINGS - A group of AT&T boxes along Highway 16 have been a mangled mess for months. Stephen Beatty's driveway is right next to those boxes and he says he's tired of looking at them. "They have been there since November," he said. Beatty says a car... more »
  • Neighborhood complains about spotty utility service Play Video

    May 19, 2022 2:20 PM

    BATON ROUGE - A neighborhood is having trouble with a utility company and say their COX Internet, cable and phone services are going in and out. A couple of people living in Bluebonnet Highlands reached out to 2 On Your Side after they say they haven't been able to... more »
  • Man wants to see his tax dollars at work, asks for help in his neighborhood Play Video

    March 29, 2022 4:48 PM

    BATON ROUGE - A man contacted 2 On Your Side after he's been trying for decades to get a problem solved on his street. The issue was taken care of in early March, but now he says there's more work to be done. Eddie Hawkins works at the capitol... more »
  • Outdated technology no longer works; medical alert company trying to reach customers Play Video

    March 4, 2022 12:18 PM

    BATON ROUGE - Last week, AT&T began its 3G network sunset. It didn't just affect phones, but everyday appliances. Some of that technology may be in your house, and you might not know it. Acadian On Call has been supplying medical alert systems for the last 25 years.... more »
  • Large hole still not repaired, neighborhood fears utility companies are pointing fingers Play Video

    October 5, 2021 6:28 PM

    DENHAM SPRINGS - There's a lot of trouble over a hole in Livingston Parish that no one can seem to get fixed. Damon Hebert moved into the Audubon Lakes neighborhood last November. The hole has opened up the sidewalk in front of his home. He tells 2 On Your... more »
  • Following AT&T failure during recent flood, EBR pushing for new 911 system Play Video

    July 12, 2021 5:44 PM

    BATON ROUGE - The East Baton Rouge Parish Communications District is looking to buy a new cloud-based 911 system that would allow dispatchers to work so long as they have an internet connection. Talks of switching over to this system began in March of this year, but the discussions... more »
  • AT&T, Discovery $150b merger finalized

    May 17, 2021 7:05 AM

    A widely popular tech giant/multinational conglomerate and a mass media television company have reportedly closed a deal that would create a $150 billion streaming giant, BBC News reports. A merger between AT&T and Discovery is bringing one of Hollywood's most notable studios and Discovery's channels under the same ownership.... more »
  • AT&T to waive certain fees for customers experiencing financial strain due to virus

    April 2, 2020 9:34 AM

    AT&T announced Thursday, that as many of its customers are experiencing financial hardships due to the virus pandemic, the company will keep customers connected 24/7 and waive certain fees. In an email, the company explained it will waive late payment fees for postpaid wireless, home phone, or broadband residential... more »
  • Landline outage affecting residents for nearly a month Play Video

    June 28, 2019 4:51 PM

    UPDATE: As of Monday, July 1, AT&T reports that all services in this area are back up and working. ROUGE - A woman who relies on her Life Alert in the event of an accident says she hasn't been able to use the service she pays for because her... more »
  • Metro council may 'pump the brakes' on 5G cell towers Play Video

    June 26, 2019 11:40 PM

    BATON ROUGE - Metro council members sided with residents at Wednesday night's meeting opposed to new 5G small cell towers being put up in their neighborhoods. "We need to pump the brakes because they're coming to a front yard near you," said councilman Trae Welch. Many are opposed... more »
  • Contractor crew damages property, homeowner waiting for repairs Play Video

    December 31, 2018 5:58 PM

    BATON ROUGE - For the last month, a homeowner along Old Hammond Highway says a crew has been working to install a cell tower and in the process, it's torn up her front yard. Brenda Pearson says heavy machinery parked near the front of her property added to the... more »
  • Cemetery hoping for a life line after dead utility buries business Play Video

    August 1, 2018 6:53 PM

    PLAQUEMINE - A cemetery has been without AT&T service for a month and says it's been detrimental to business. Grace Memorial Park Cemetery has been operating in Plaquemine for 165 years. Jacob Wilbert says the family-run business has been steady, until about a month ago when the phone lines... more »
  • Utility cable stretching over street removed following call to 2OYS Play Video

    June 15, 2018 6:12 PM

    BATON ROUGE - Fast action for 2 On Your Side Friday. A mess left behind by a fallen tree limb has been cleaned up after Arthur Scott said he was having trouble getting any response. A cable that's been sitting in the road for nearly two weeks has been removed... more »
  • Telephone pole busted for months, utility companies waiting on others Play Video

    July 20, 2017 6:07 PM

    DENHAM SPRINGS - The aftermath of a car accident that happened three months ago, is a constant reminder for one family. They've been trying to get the telephone pole outside their home fixed since then, but to no avail. Three different utilities companies, DEMCO, COX Communications and AT&T must... more »
  • Pesky hole, safety hazard fixed on Park Blvd Play Video

    March 14, 2017 3:58 PM

    BATON ROUGE - A hole in the street is repaired and residents living along Park Boulevard are excited to see change. For over a year, people living along Park Boulevard near Tulip Street have been avoiding part of the intersection. As of Tuesday morning, traffic can move smoothly again... more »
  • AT&T customers in BR experience service issues Saturday morning

    March 11, 2017 2:24 PM

    BATON ROUGE - AT&T wireless service has been restored in the Baton Rouge area after customers experienced service issues Saturday morning. According to an AT&T spokesperson, the interruption in service was caused by a hardware issue. Service was restored early Saturday afternoon for customers affected. Customers took to... more »
  • AT&T customer billed for flooded equipment Play Video

    November 16, 2016 6:14 PM

    BATON ROUGE - Some AT&T customers say they have received bills in the mail for their flooded equipment. Becky Nissen's AT&T equipment was submerged in August. She got a bill in the mail Monday for $633. "They should have some compassion, my son has had to start over... more »
  • AT&T service restored, outage caused by third party, rep says

    October 21, 2016 10:39 AM

    ASCENSION – AT&T officials have reported, as of Friday morning, that services have been restored to customers who experienced outages in Ascension Parish Thursday afternoon. Officials say that customers were affected after a "fiber cable cut" between New Orleans and Baton Rouge. According to AT&T, technicians worked through... more »
  • AT&T service outages reported in Ascension Parish

    October 20, 2016 5:01 PM

    ASCENSION – AT&T officials are checking into a cell service issue after multiple complaints from customers in Ascension Parish. > UPDATE: The company said Friday, service was restored. Read more HERE . According to officials, crews are investigating a "fiber issue" between New Orleans and Baton Rouge that... more »
  • Phone service restored to customer after call to 2 On Your Side Play Video

    September 14, 2016 10:56 PM

    BATON ROUGE - An AT&T customer claims she went weeks without phone service, only to have it restored shortly after she contacted 2 On Your Side . 90-year-old Arlene Carruth says having cell phone service was vital for her, because the LifeAlert monitor she wears is connected through it. Carruth... more »
  • AT&T testifies about flood outage fiasco Play Video

    August 31, 2016 7:01 PM

    BATON ROUGE- Cell phone company AT&T was on the hot seat Wednesday testifying before the Louisiana Public Service Commission. Officials wanted to know why customers were unable to reach loved ones or call for rescue during recent flooding. "Connectivity, now we've come to rely on that as a way... more »
  • AT&T to donate $100k to flood relief efforts

    August 19, 2016 6:02 PM

    BATON ROUGE – AT&T announced Friday that the company will donate $100,000 to two flood relief organizations in Louisiana after this week’s historic flooding. In a statement released Friday, AT&T said the Baton Rouge Area Foundation’s Louisiana Flood Relief Fund and DonorsChoice.org will both receive $50,000. “As partners... more »
  • AT&T to give impacted customers credit on service charges

    August 18, 2016 7:58 PM

    BATON ROUGE – AT&T officials have announced that customers who are in affected flood areas will receive credits for cell service. The company is offering credits for customers who have experienced service disruption following due to the recent severe weather. According to the company, customers will receive a... more »
  • AT&T still working to restore service

    August 16, 2016 8:21 PM

    BATON ROUGE – AT&T crews are working to repair damage to the flooded Baton Rouge switching center, but have restored the majority of wireless customers by rerouting traffic to a nearby facility, according to company officials. Technicians and engineers are continuing to work around the clock to complete further restoration.... more »
  • AT&T starts 'Dallas Strong' text donations

    July 8, 2016 3:56 PM

    DALLAS – With AT&T's headquarters in downtown Dallas, the company has announced that it will be donating $50,000 in the aftermath of an ambush that led to a the deadly shooting of five police officers. AT&T's donation will be to the United Way of Metro Dallas "to direct to the... more »

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