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Utility companies learning from April storm

1 year 5 months 1 week ago May 13, 2015 May 13, 2015 Wednesday, May 13 2015 May 13, 2015 5:29 PM in News
Source: WBRZ
By: Troy Gaulden

BATON ROUGE - Utility companies explained what they learned from last month's storms to the Louisiana Public Service Commission Wednesday.

The Public Service Commission oversees utility companies. Both Entergy and DEMCO had about 60,000 outages each when heavy wind and rain hit the Baton Rouge region on April 27. The wind and fallen trees snapped more than 600 utility poles.

Utility companies feel the April weather event was a good exercise heading into hurricane season. DEMCO CEO John Vranic says his company could do a better job of communicating to members.

"Maybe a notification up front would have been better sending preemptive notification to the members, and again we're going to adjust for some of that going forward," he said.

Entergy says the weather was unexpected and much worse than predicted. The company received around 80,000 phone calls from Louisiana customers. Customer service Vice President Dennis Dawsey says 85 percent of those calls were answered within 30 seconds by agents.

Entergy had most customers' power restored four days after the storm while DEMCO members were back on by the third day.


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