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United Airlines fined $2.7M for violating consumer rules

9 months 2 weeks 3 days ago January 07, 2016 Jan 7, 2016 Thursday, January 07 2016 January 07, 2016 6:02 PM in News
Source: Associated Press
By: Joan Lowy

WASHINGTON - The government is fining United Airlines $2.7 million for violating rules aimed at protecting disabled passengers and preventing long tarmac delays.

The Transportation Department says there was a significant increase in disability-related complaints regarding United in 2014. A DOT review of the complaints found that United had failed to give passengers with disabilities prompt service getting on and off planes, and in many instances damaged or delayed the return of wheelchairs and other mobility devices.

United is also being fined for five lengthy delays in which passengers were kept waiting in planes on the tarmac at O'Hare International Airport in Chicago, and another delay at Hobby Airport in Houston.

United officials haven't immediately responded to a request for comment.

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