Survey shows CATS bus service losing support of its riders
BATON ROUGE- The number of people willing to recommend the Capital Area Transit System to a friend has plummeted for the first time since the agency started measuring satisfaction more than a year ago.
A new TransPro survey conducted in February shows that 30 percent of CATS riders are considered promoters of the Baton Rouge bus system, while 41 percent of riders are detractors. The new results show a 37.5 percent tumble in bus system promoters since an October survey.
CATS has pushed for many improvements since voters passed a dedicated property tax in 2012 to improve and expand bus services. The agency has tried to expand its fleet and implement new services like a Garden District Trolley.