State EBT card system to be tested
BATON ROUGE - The Department of Children & Family Services said Thursday retailers should not expect any impact from an upcoming multi-state test of Xerox's EBT card system.
DCFS, who contracts with Xerox to distribute benefits for SNAP and other benefits, said that the tests are not expected to affect Louisiana's EBT system, but retailers should "follow their established policies and procedures" in the event the EBT host is unavailable.
The planned tests are similar to one completed in October 2013 that resulted in a multi-state EBT failure. The issue kept many people from using their cards and removed spending limits on food stamp EBT cards over the weekend last fall causing some retailers to close early in order to avoid losing money.
DCFS said they determined that some retailers did not follow guidelines during that event, resulting in SNAP recipients who attempted to intentionally and grossly misuse taxpayer dollars by using their EBT cards to make purchases that exceeded the available balance in their accounts.
To date, 41 SNAP recipients have been disqualified because of actions on that day last October and their emphasis on proper procedure is a way to prevent a repeat incident, according to the department.
Retailers who have questions regarding the tests can call 1-866-880-5264.