Posted: Aug 20, 2013 10:37 PM by Trey Schmaltz
BATON ROUGE- The water company here is asking customers for ideas on how to better communicate a boil advisory since some complained they did not know there was an alert in their community Tuesday.
The Baton Rouge Water Company issued a boil order early Tuesday morning after a line broke on North Oak Hills Parkway. After the rupture was replaced, workers hung door tags on the front doors of homes in the area.
People said they did not notice them until after getting ready for the day, including brushing their teeth and using the water that should have been boiled.
"We do not go out the front door," Aimee Dawes said. Dawes' father, who lives next door, noticed the tag and alerted her.
"Otherwise, I would never have known," she said.
The company said a mass text or phone alert system would not work because people don't leave accurate information with the company. But, executives said if someone has an idea, to submit it via the company website.
Follow the publisher of this post on Twitter: @treyschmaltz