BATON ROUGE - The Xerox State and Local Solutions Inc. branch on Florida Boulevard has announced it will layoff 84 employees by May 6.

The company says included in the terminations are 77 customer care specialists, five customer care supervisors and two quality assurance specialists.

A spokesperson for the Xerox Corporation said the company is transfering its customer care center operations supporting the Louisiana Department of Family and Child Services to a new vendor.

"Xerox has supported the State’s vulnerable for the past five years and unfortunately could not reach a mutually-agreeable contract with the State. Xerox’s contracts with other State agencies are not affected by this transfer," Xerox spokesperson Kevin Lightfoot said.   

The Louisiana Workers Commission has contacted the Xerox Human Resources department to offer Rapid Response services to affected employees.

Companies are required to file WARNs under the federal Worker Adjustment and Retraining Notification Act if there is a full plant closure resulting in 50 or more employees losing their jobs in a 30 day period. A layoff is considered a mass layoff if more than 500 employees or between 50 and 499 employees are terminated. and consists of 33 percent or more of the workforce.'

Xerox is transferring its customer care center operations supporting the Louisiana Department of Family and Child Services to a new vendor.  We expect the transfer to be completed by May to allow a smooth and seamless transition and will be phasing out our facility, impacting about 85 employees.