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L.L. Bean orders delayed after systems upgrade problem

2 months 1 day 18 hours ago April 25, 2017 Apr 25, 2017 Tuesday, April 25 2017 April 25, 2017 7:03 AM in News
Source: Associated Press

FREEPORT - Outdoors retailer L.L. Bean says a systems upgrade is causing shipping delays.

The Press Herald reports that some customer orders have delays up to a week. The Maine-based company says the delays were caused by an upgrade to the retailer's order-processing and fulfillment systems.

L.L. Bean has apologized to customers in a letter and is offering a 20 percent discount on future orders.

Company spokeswoman Carolyn Beem says the company is working on a solution. Beem adds that orders will be processed even more quickly than in the past once the systems upgrade is stabilized.

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