Cox teams work to restore outages in Livingston, Ascension and EBR
BATON ROUGE – Cox Communications teams will continue to work in Livingston, Ascension and East Baton Rouge areas to repair outages to those who have been impacted by the recent flooding.
The company says that customers in Livingston Parish should see services restored in some non-flooded areas as soon as this weekend.
The company reports it is making significant progress restoring its Denham Springs secondary telecommunications center damaged during the flood which feeds services to all of Livingston Parish.
"We thank our customers for being patient with us as we continue to make progress repairing our facilities and infrastructure damaged by record-breaking flood waters," Anthony Pope, Cox Southeast Senior Vice President and Region Manager, said.
"More than 400 technicians and engineers have joined our local teams in this restoration effort. The Cox family will not rest until our region is reconnected," Pope said.
Teams of technicians also will be visiting neighborhoods in East Baton Rouge and Ascension parishes inspecting the above-ground equipment and underground fiber and coax.
The Cox Solutions Store in Millerville remains closed until further notice.
Additionally, Cox is offering a Storm Recovery Package to South Louisiana residents impacted by the flood, who would like to temporarily suspend their services. The Storm Recovery Package allows customers to keep their existing email and phone number at no charge for up to 12 months. This will allow customers to check email or voicemail from a computer or phone outside their home. Customers should call 877-556-7815 to activate the plan.
Displaced customers, who would simply like to transfer their existing services to another address while their home is under repair, can do so at no charge.
For additional storm updates, please visit cox.com or @coxcommunications on Facebook.