Capital One customers report widespread double charges
BATON ROUGE- Capital One banking customers are complaining of pending double charges and negative balances on their checking accounts.
The company's customer service Twitter account said that support teams are working towards fixing the issue.
Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game's no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates.— Capital One (@AskCapitalOne) January 3, 2018
We apologize that some Customers are seeing duplicate debit card transactions & experiencing long phone hold times. All hands are on deck working on a fix & Customers won't be responsible for any fees due to this issue. For updates, login online or via the mobile app.— Capital One (@AskCapitalOne) January 3, 2018
"Debit card bank transactions have us seeing double today," the Ask Capital One account tweeted. "We are hard at work to nail down a fix as quickly as possible." Capital One also promises that customers will not be responsible for any fees that may arise during this dilemma.
Customers are also reporting long waits on the Capital One customer service phone numbers.
Customer service suggests logging in online or using the Capital One app for updates.