Cancer Center's refurbishment goal, improve patient care
BATON ROUGE- Mary Bird Perkins-Our Lady of the Lake Cancer Center spent about $25 million over two years to refurbish and expand its Baton Rouge facility with a design that emphasizes patient comfort.
To accomplish that, Todd Stevens, chief executive officer says the decor incorporates paintings and works by homegrown artists, plants, natural materials and a number of privacy nooks.
Stevens says patient satisfaction scores already have increased dramatically. The cancer center is tracking eight pages of benchmarks and eventually will be able to compare the data with cancer centers nationwide.
Administrator Linda Lee says the cancer center's philosophy is simple: Make sure patients are comfortable from the time they arrive until their visit ends.