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App makes reporting drainage, road issues easy

4 years ago September 20, 2011 Sep 20, 2011 Tuesday, September 20 2011 Tuesday, September 20, 2011 3:35:47 PM CDT in News
Source: WBRZ
By: Stephanie Ryan

GONZALES - Have a ditch that needs to be dug out?  Seen a stop sign knocked down?  Now there's an easier way to get the problem fixed in Ascension Parish.

Just snap a picture with your phone and send it directly to Ascension Public Works through a new app, or log online to send the info in.  It's called YourGOV, and you can find it in the iTunes store for free, or here at the Ascension Parish website.

In the past, people who wanted to report a problem had to call the Parish President's Office and relay the issue to a secretary, who sent it to Public Works.  Now, you simply type in the issue and click "send.

Parish President Tommy Martinez doesn't expect service response times will improve; instead he says there will be better communication between folks who report problems and those who fix them.  Within a couple days, Martinez says Public Works managers will post an expected response time to each request.

Right now, drainage ditch requests may take up to eight months to service.  Simpler tasks, like grass cutting, may only take a few days.

It cost the parish $6,000 to set up, something Martinez thinks is a deal.

"There's a lot of things that can be reported that we wouldn't normally know." Martinez said, adding many times stop signs get knocked down and many people don't think to tell anyone, or simply don't have time.

You can report a laundry list of problems, including drainage, litter, tree removal, bridge repair, holes in the road, and more.

IT Specialist Brandon O'Deay says the parish will customize that list as the needs of folks in Ascension grow.

The program has been up and running since Monday.  They've already gotten three requests.

Click here to check out the service on Ascension Parish's website.

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