WBRZ http://www.wbrz.com/ WBRZ On Your Side On Your Side en-us Copyright 2018, WBRZ. All Rights Reserved. Feed content is not avaialble for commercial use. () () Mon, 22 Oct 2018 HH:10:ss GMT Synapse CMS 10 WBRZ http://www.wbrz.com/ 144 25 Scams, elder financial exploitation focus of town hall http://www.wbrz.com/news/scams-elder-financial-exploitation-focus-of-town-hall/ http://www.wbrz.com/news/scams-elder-financial-exploitation-focus-of-town-hall/ On Your Side Thu, 18 Oct 2018 5:13:57 PM Brittany Weiss Scams, elder financial exploitation focus of town hall

BATON ROUGE - The Consumer Financial Protection Bureau and the Louisiana Department of Justice hosted a town hall focusing on the topic of elder financial exploitation Thursday.

Louisiana State Attorney General Jeff Landry offered up a warning to people taking advantage of others through scams.

"Well if we can catch you we're going to put you in jail for a long, long time," said Landry.

Scams come in all shapes and sizes but have a few things in common: they're all dishonest and they're not trying to help you.

Mick Mulvaney, Consumer Financial Protection Bureau acting Director says the only reason scams happen is because their ploys work.

"If we can educate people to where it doesn't work anymore then these folks will go someplace else," said Mulvaney.

Scams come in all shapes and sizes, whether they're over the phone, the Internet, or in person. A scammer can obtain your identity by confirming your information and committing fraud or pretend to be a legitimate online seller. They can play on emotional triggers and get someone to send them money, ask for donations or provide an investment opportunity that doesn't exist. A scam can come in the form of a job with a promise to make fast money. Other scams can involve a threat.

"Many of those perpetrators are located overseas and it's difficult to locate them, it's difficult to be able to pinpoint them," said Landry.

Landry says the best way to prevent someone from becoming a victim to a scam is through education and town halls like the one held Thursday.

More information about the town hall, including a replay of the event can be found here.

There are a number of apps available that can help protect people from scams and unwanted calls. AT&T Call Protect is a free network-based app that gives eligible AT&T wireless customers with HD Voice more control over unwanted calls on their smartphones with automatic fraud blocking and suspected spam call warnings.

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Sewer leak bubbling up in all the wrong places http://www.wbrz.com/news/sewer-leak-bubbling-up-in-all-the-wrong-places/ http://www.wbrz.com/news/sewer-leak-bubbling-up-in-all-the-wrong-places/ On Your Side Wed, 17 Oct 2018 5:35:08 PM Brittany Weiss Sewer leak bubbling up in all the wrong places

BATON ROUGE - There's a sewer leak between two apartment buildings, and so far there's been no fix for the issue.

The problem is along Arlington Avenue at McGrath Avenue in Baton Rouge. Mary Osborne lives nearby and contacted 2 On Your Side after she was tired of smelling the stench.

"I think it's sewage," she said. "The smell is awful and I’m simply trying to figure out who is responsible for making the repairs."

The stinky water is bubbling up from a hole along a property line between two apartment buildings. There's no telling how deep the hole is, but it appears to overflow onto the sidewalk and travel down the driveway into Arlington Avenue.

"And when somebody pulls out of the parking lot they're rolling into the stuff and spreading it down the street," said Osborne.

For the last few weeks, Osborne has been watching it happen. She lives a few doors down from the overflow spot and says the sewage travels down the street to her house. She's determined to get the issue fixed and has been calling the City-Parish for help.

The City-Parish Department of Environmental Services says it evaluated this problem area on September 27 and found that it's the property owner's responsibility. DES says it reached back out to the property owner Tuesday and sent a clean-up crew to disinfect the area this morning. DES is working with the property owner to determine the cause of the leak so it can be repaired.

Wednesday, 2 On Your Side contacted the property owner, who says he only learned about the leak a week ago. He tells 2 On Your Side the City-Parish will return Thursday morning to dig up some work they did previously in the area to determine the issue. The property owner says he will also have a plumber out there to fix the problem on his side of the property. All parties are working together to fix the issue Thursday.

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Abandoned home comes down following On Your Side report http://www.wbrz.com/news/abandoned-home-comes-down-following-on-your-side-report/ http://www.wbrz.com/news/abandoned-home-comes-down-following-on-your-side-report/ On Your Side Fri, 12 Oct 2018 5:01:51 PM Brittany Weiss Abandoned home comes down following On Your Side report

BATON ROUGE - A home that's been on the City-Parish condemnation list since 2014 finally came tumbling down this week. The home located in the 2900 block of Sherwood Street was demolished this week.

Sharon Williams and her family own a rental property next door to the damaged property. In the past, renters have been deterred from signing a lease because of the overgrown lot and what it attracts.

"It has been a little hassle because of the critters that have been coming through," said Williams. "We have all types of critters around here raccoons, snakes, wild rats, now we can see a little less of that."

In June 2018, the Baton Rouge Fire Department was called to the property for arson. Someone had set a pile of clothing on fire. The roof was caving in and the front windows looked like it had been used for target practice.

The process to tear down the Sherwood Street property has been drawn-out for Williams. She says she's been calling the City-Parish for years about the overgrown lot and damage to the property.

"Seven years I've been calling and trying to get something done about this house," she said.

Williams first contacted 2 On Your Side in July after she felt like she wasn't getting the answers she'd been looking for. During WBRZ's visit to the house, Williams described the forest that's grown up in the backyard.

"At one time it was weeds but now the weeds have turned to trees," she said.

Thursday, Williams told WBRZ those weeds that turned to trees are now gone. She says this week's demolition has improved everyone's house on the block. It's a change she had been hoping for all along.

"I am so excited that we have gotten to this point," said Sharon Williams.

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Sewage draining from home leaking onto other properties http://www.wbrz.com/news/sewage-draining-from-home-leaking-onto-other-properties/ http://www.wbrz.com/news/sewage-draining-from-home-leaking-onto-other-properties/ On Your Side Thu, 11 Oct 2018 5:08:34 PM Brittany Weiss Sewage draining from home leaking onto other properties

PIERRE PART - A home in Assumption Parish has been leaking sewage for months. Neighbors are not happy about it leaking onto their properties and soaking into their land.

Al Aucion called 2 On Your Side after he wasn't getting the answers he'd been hoping for.

"You need boots to go in the backyard," said Aucion. "In fact, you can see my yard I can't even mow that part."

The home in Pierre Part is off of Bayou Road. Aucion says the house has been leaking sewage for about a year and a half, but recently it's gotten worse. He first called the parish in July, which told him to call the Department of Health to investigate further.

In July, the Department of Health noted the home was in violation of the state sanitary code. It cited raw sewage discharging on the ground and sewage disposal in a 55-gallon drum as unapproved. The home was inspected again in September, where the Department of Health cited the same violations.

A meeting with the homeowner was scheduled for October 9, 2018, to discuss a course of action, but the homeowner did not attend the meeting. Thursday, the Department of Health visited the home to hand deliver another violation letter. The homeowner now has until November 9, 2018, to come into compliance or they could face fines of $100 a day and up to $10,000 a year.

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Dozens of vehicles missing parking tags booted at apartment complex http://www.wbrz.com/news/dozens-of-vehicles-missing-parking-tags-booted-at-apartment-complex/ http://www.wbrz.com/news/dozens-of-vehicles-missing-parking-tags-booted-at-apartment-complex/ On Your Side Tue, 9 Oct 2018 5:17:12 PM Brittany Weiss Dozens of vehicles missing parking tags booted at apartment complex

BATON ROUGE - A few dozen residents woke up to find a boot on the wheel of their car Tuesday morning.

The Hub at Baton Rouge Apartment Homes on Highland Road contracted American Coachworks to monitor its parking. Monday night, a crew went looking for parking decals issued by The Hub. The decals tell the complex the car is registered to park in the apartment's permitted parking. American Coachworks says it put boots on 50 vehicles that were missing a purple decal in their windshield. The company says residents were notified by email to put the decals in the window.

"The people were notified they chose not to pay any attention to it and that's why they were booted," said Ann Spink with American Coachworks.

Residents heading to work or class this morning found the bright orange boot on their driver side tire and a yellow sticker on the driver side window.

"Boots, I found boots on all three of my vehicles," said Donjarell Thomas. "I was kind of like what's going on, what did I do? And then I looked down the whole line and seen a whole bunch of other people."

The fee to remove the boot is $200. That's money Thomas says he could be using for other things.

"I got a $600 bill for nothing, for parking in your own place of residence," said Thomas. "I don't get it. I don't understand."

Tuesday morning, WBRZ went around looking at some of the booted vehicles and found purple decals on the windshields. But American Coachworks says the decals weren't there last night. They have pictures to prove it.

"We take a picture of the windshield, the entire windshield, because we have people that come out later and say 'Oh, my decal was there' when they just added it," Ann Spink told News 2.

2 On Your Side contacted The Hub, but the complex didn't want to comment about the booting. However, some residents say they didn't receive any emails.

We're waiting to learn what happens with them and the fees they're facing.

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More homeowners stuck on Restore La. elevation requirement http://www.wbrz.com/news/more-homeowners-stuck-on-restore-la-elevation-requirement/ http://www.wbrz.com/news/more-homeowners-stuck-on-restore-la-elevation-requirement/ On Your Side Fri, 5 Oct 2018 5:31:09 PM Brittany Weiss More homeowners stuck on Restore La. elevation requirement

LIVINGSTON - Multiple homeowners from Livingston Parish tell 2 On Your Side's Brittany Weiss they're ineligible for Restore Louisiana reimbursement dollars because they didn't build their foundations high enough.

Restore Louisiana requires homeowners who are rebuilding after the August 2016 flood to build two feet above base flood elevation. This includes new mobile homes.

Collins Wheat says the parish and his flood insurance provider signed off on the elevation of his home, but Restore won't. There's a nail in a tree that shows where the so-called base flood elevation is for his property.

"You can see I elevated a foot and nine inches above what they required me to," said Wheat.

Wheat's home flooded in August 2016 and he and his wife opted to tear down and start over. They moved into their new mobile home about a year ago and dipped into their retirement savings to pay it off.

"It affects us dramatically, we can never hope to put that back into retirement," he said.

It's why he was so hopeful to be working with Restore Louisiana. For the past year, he says the process with the program went smoothly, until last month. Wheat received an email from their Restore Louisiana caseworker that said their home is about two inches too short of HUD's height requirement. He was asked to supply a quote from a contractor to elevate the home to get the walking floor to base flood elevation, plus two feet. It would be their next step to moving forward with the program.

The estimate he got was between $20,000 and $30,000. Wheat says that's about the amount he would receive in reimbursement funds from Restore Louisiana.

"After going through all that we did and then come tell me, well you're two inches too low, that's just not right," said Wheat.

The news is beyond frustrating for Wheat and his wife, but they're not alone. Wednesday, 2 On Your Side featured a homeowner in Walker with a similar issue. Brandi Hart was told by Restore Louisiana that she would have to raise her home another foot before she'd see any of her reimbursement money.

A couple that lives up the street from Wheat says they demolished their home after the August 2016 flood and purchased a mobile home. Keith and Floyd Milton moved into their mobile home in December 2016 and have been working with Restore Louisiana from the beginning. In the last month, the Milton's were told their home is about four inches short of HUD's height requirement.

Restore Louisiana tells WBRZ the two feet HUD requirement standard has been in writing since January 2017. Wheat maintains no one, not even his local municipality or parish told him anything about that this.

If they had, things would be different.

"They're making it really hard," said Wheat. "This issue here of raising my home two inches, whatever money I'm going to get from Restore, I'm just going to leave it on the table. Rather than move out of my home and go through all that again."

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Permit office shocked to learn about Restore Louisiana elevation requirement http://www.wbrz.com/news/permit-office-shocked-to-learn-about-restore-louisiana-elevation-requirement/ http://www.wbrz.com/news/permit-office-shocked-to-learn-about-restore-louisiana-elevation-requirement/ On Your Side Wed, 3 Oct 2018 5:57:42 PM Brittany Weiss Permit office shocked to learn about Restore Louisiana elevation requirement

WALKER - A family has rebuilt their house after the August 2016 flood to the specifications they were told by the City of Walker. Now, they're learning those specifications are not the same as Restore Louisiana's conditions.

Brandi Hart says her property flooded with about eight feet of water. Five feet of that flood water got inside the house. There was so much damage the foundation moved and it was deemed substantially damaged by the City of Walker.

"The walls actually weren't even touching the house," said Hart.

Her family rebuilt on top of six and a half feet of dirt and moved into the new home earlier this year. She remembers all the trucks that drove in load after load of dirt.

"It just kept getting higher and higher and higher, when does it stop? It's way above what our house was before," said Hart.

The family applied for Restore Louisiana as soon as the surveys were available. They'd been waiting for two years, holding on to hope that they'd receive some reimbursement money. Last month, Hart says she got some good news and then some bad news From Restore Louisiana.

"They came back and said everything is great, however, I'm sorry," she said.

Restore Louisiana tells WBRZ when the Federal Register for the Community Development Block Grant-Disaster Recovery funds were allocated to the program on November 9, 2017, it included language that any new construction or substantial improvements funded by the program requires elevation at Base Flood Elevation (BFE) plus two feet.

The City of Walker says this is new information. Walker adopted one foot above BFE policy, but this is the first it's hearing about two feet by way of Restore Louisiana standards.

"We wouldn't have changed our policy, but we would have made sure people knew," said Walker Water & Sewer Department Superintendent Jamie Etheridge.

Documentation sent by the City of Walker to WBRZ shows it was working with an outdated manual from June 7, 2017. Restore says the manual has been updated multiple times since then, but the two foot elevation requirements were written in a plan that dates back to January 2017.

Walker notes that 714 structures flooded in 2016. Of those flooded structures, 464 building permits have been issued since, to gut and rebuild. Only two structures were considered substantially damaged and that homeowner also falls short of Restore Louisiana's two foot above BFE standards.

There are 12 inches that stand between Hart and a $144,000 reimbursement check.

"They should have communicated with everything a whole lot better about everything," she said.

Restore says homeowners that don't meet this two foot above BFE standard aren't ineligible for the program, but until they meet the standard, the program cannot reimburse them using federal funds. Restore says if Hart were to elevate her home another foot she would be eligible for grant funds.

While the reimbursement check really would have helped Hart and her family, she says she will not be raising her home anymore and it's time to move on.

"There's not really much I can do about it," she said.

Restore says documents in which elevation standards for the program were established are all public record. It says it continues to work to improve they way they inform and educate people about the program.

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Underground pipe eroding causing home to sink, responsibility unknown http://www.wbrz.com/news/underground-pipe-eroding-causing-home-to-sink-responsibility-unknown/ http://www.wbrz.com/news/underground-pipe-eroding-causing-home-to-sink-responsibility-unknown/ On Your Side Thu, 27 Sep 2018 5:18:31 PM Brittany Weiss Underground pipe eroding causing home to sink, responsibility unknown

GONZALES - A homeowner says her property is sinking and she blames a deteriorating pipe running through her backyard. After fighting it for three years, she called 2 On Your Side.

Madelyn Landry says she's stuck with a money pit. She and her husband bought their Gonzales home in October 2011 because of its size and location to accommodate their growing family. Until 2016, the family enjoyed the home with a large floor plan, back yard, and pool. They made it into an oasis and spent most of their time outdoors. 

In April 2016, Landry says they found a large hole under their back patio and a tear in the lining of the pool.

"I'm watching my house rip itself apart and sink, is what I'm doing," she said.

That's when they discovered a three foot pipe running through their back yard, feet from their foundation between the patio and pool. Satellite images provided from Google Maps show that pipe carries water from a drainage ditch up the street. It travels through the backyards of her neighbor's properties, under W Karen Street, through the Landry's property, and into a ditch that leads to Bayou Francois.

Large grates cover an opening leading to the pipe through Landry's backyard. Photos taken from inside the pipe show how the metal has eroded and in many places is nonexistent.

"The entire bottom of the pipe is eaten out," she said. "It's literally sucking the dirt out from under my home."

At first, Landry says they were working with the City of Gonzales to come to a resolution. A contractor quoted them a cost of $277,000 for repairs to their property and that's when Landry said the tone changed from the City.

In August 2016, the Landry's got eight inches of water in their home during the flood. They've been unable to make repairs since because of the on going issue with their house and their insurance money is being held by their mortgage company until the matter is resolved.

In October 2016, the Landry's filed suit against Ascension Parish, the City of Gonzales, and East Ascension Drainage District.

The City of Gonzales tells 2 On Your Side the subdivision where the Landry's live was built more than 50 years ago and somebody put that pipe through the neighborhood. The City does not know who that was, nor does Ascension Parish. The City of Gonzales also says it does not have public servitude on the Landry's property to do any repairs and by law it cannot spend tax dollars on private property.

"It's been two years, the response has been: 'It's your pipe, we're not responsible for the pipe, it's your pipe,'" said Landry.

Since, the Landry's problems have gotten worse. The lining to the pool has ripped all the way around. Their living room is unusable because it's sinking into the ground. Landry says you can visibly see how the walls, cabinets, and floor tiling is shifting in the house. She won't let her children or dogs play unattended in the backyard for fear that the ground will open at any moment.

"You just never know when you come out when a hole is going to appear," she said.

Landry says she's tired of sitting back and watching her land washing away, which is why she's taken matters into her own hands. Because no one is taking responsibility for the maintenance of the pipe, Wednesday the Landry's blocked the water's path.

The case remains unsolved.

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Action taken by mobile home manufacturer following 2OYS story http://www.wbrz.com/news/action-taken-by-mobile-home-manufacturer-following-2oys-story/ http://www.wbrz.com/news/action-taken-by-mobile-home-manufacturer-following-2oys-story/ On Your Side Wed, 26 Sep 2018 5:34:27 PM Brittany Weiss Action taken by mobile home manufacturer following 2OYS story

PRAIRIEVILLE - Wednesday, 2 On Your Side followed up on a story about a mobile home riddled with problems and a homeowner who was having trouble getting the repairs fixed by the dealer and manufacturer to his satisfaction.

Cody Navarre says a crew uncovered the suspicions he had all along. They found mold around a leaky window that has been an issue in the house since the family moved in. He's now concerned there's mold elsewhere. Navarre says he has no idea why it took so long for someone to tear open the wall and look for the mold.

"That I cannot answer," he said. "If it was up to me, it would have been figured out a long time ago."

Navarre purchased the home at America's Best Homes nine months ago. Over the last few months crews have serviced the home by caulking and performing minor repairs to help seal the leak. Navarre says the maintenance did not work and the window has continued to leak. Then the manufacturer, River Birch now owned by Clayton Homes came to inspect. Still, nothing was found until Wednesday morning.

"They've been working on one leak eight times and it's still not fixed," he said. "I'd rather they just come to take this trailer and haul it away and I'll start building a house."

Since early on, Navarre has had a long list of problems with his mobile home. Post-it notes cover the walls marking areas where there's a problem that needs to be addressed. With Wednesday's visit, Navarre says that list is finally being taken seriously.

The manufacturer is going to replace two windows and the front door in the home this week. Faucets were purchased and replaced, trim was realigned, doorknobs were changed, kitchen cabinets were fixed, and a new roof will be installed next week.

Navarre was able to remove a few of the Post-its. A mold technician is testing the mold found in the home and will have a full report soon.


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One problem after another plagues mobile home buyer http://www.wbrz.com/news/one-problem-after-another-plagues-mobile-home-buyer/ http://www.wbrz.com/news/one-problem-after-another-plagues-mobile-home-buyer/ On Your Side Tue, 25 Sep 2018 5:31:02 PM Brittany Weiss One problem after another plagues mobile home buyer

PRAIRIEVILLE - A manufactured house is causing its new owners a lot more trouble than it should. They contacted 2 On Your Side's Brittany Weiss since their problems continued to mount.

Cody Navarre and his wife purchased their mobile home brand new. After flooding in 2016, they decided it was the quickest way to moving on. The couple visited multiple lots before settling on a trailer at America's Best Homes in Prairieville. Their trouble started early on.

"I'm tired of dealing with it," said Navarre.

The mobile home has been on the Navarre's property for nine months. A couple of weeks after the family moved in, problems started to surface.

"The cabinets are falling apart, the vinyl's coming off of them," he said. "Nails and stuff under the carpet, the front door needs to be changed, our tub needs to be fixed."

The list goes on from there. Each issue is marked by a colorful Post-it note on walls and other surfaces in the house. Some of his biggest concerns include an interior wall that's bowing in toward the kitchen area, a leaking window, a hole in the ceiling where a leak was patched, and a bad roof that's been caulked. He's so concerned he's borrowed a moisture meter from a family member, which wails when it's put against an interior wall near the leaking window.

Navarre says he's been in constant contact with the dealer, who has sent a repair crew out six times to address the damage. Gary Millet, Sr. of America's Best Homes tells 2 On Your Side he's tried to remedy the problem but has deferred maintenance to the manufacturer.

The manufacturer, River Birch Homes, which is now part of Clayton Homes, told WBRZ they didn't know what the issue was, but they're investigating. Shortly after 2 On Your Side's Brittany Weiss called River Birch Homes Tuesday morning, Navarre says he received a phone call from the manufacturer. He was told someone would be out Wednesday to replace the leaking window with a new one and install a brand new roof.

Navarre says he's not convinced until he sees the work happening.

"We keep going through the same process," said Navarre. "We're going to send a crew out there, we're going to send a crew out there. They send them out here, nothing gets done."

The new mobile homeowner is concerned he's stuck with an expensive problem and a warranty that's running out of time.

2 On Your Side will follow up with Navarre later this week.

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Flood victim featured in On Your Side reports gets new house through Restore La. http://www.wbrz.com/news/flood-victim-featured-in-on-your-side-reports-gets-new-house-through-restore-la-/ http://www.wbrz.com/news/flood-victim-featured-in-on-your-side-reports-gets-new-house-through-restore-la-/ On Your Side Fri, 21 Sep 2018 4:57:16 PM Brittany Weiss Flood victim featured in On Your Side reports gets new house through Restore La.

BATON ROUGE - A flood victim's story is finally coming to an end. Floy Cook has lived through plenty of stress these last two years, and, on more than one occasion, she thought she'd be homeless.

Friday, when Cook walked through her brand new house, her eyes grew wide and her spirit lifted.

"I wasn't expecting it I didn't know they could do this," she said.

It has tall ceilings, three bedrooms, two full baths, and new appliances. Cook will be the first person to live in it, built on the property she's lived on for years.

"I love it," she said.

Cook first contacted 2 On Your Side in 2017, when she was struggling with keeping her temporary housing and running out of options as deadlines approached. At one point she was worried she'd be facing eviction. Soon after our first story aired with Cook, things started looking better.

"I thought I was going to be homeless, I didn't know what I was going to do," said Cook.

In February 2018, the state tore down her gutted, flood-damaged home. Her memories had all been washed away in the August 2016 flood. Cook's home is one of about 70 on the Restore Louisiana reconstruction list. The program reconstructs homes where the cost of repair is 80 percent or more of the cost to reconstruct, as determined by the program. The homes are valued at a standard price of $78 per square foot.

"I lost all my furniture, I lost all my clothes, I lost everything," she said.

Contractors hired through the Restore program built her new home from the ground up. Her house sits off the ground much higher than it once did.

Cook once worried this day would ever come, but she was determined not to give up. This week she was given the green light to move in. All the while grateful for the people on her side, that got her home.

Cook is currently searching for furniture to fill her new home. When she finds these items she'll be moving into her new house.

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Detention pond gobbling up land in Gonzales neighborhood http://www.wbrz.com/news/detention-pond-gobbling-up-land-in-gonzales-neighborhood/ http://www.wbrz.com/news/detention-pond-gobbling-up-land-in-gonzales-neighborhood/ On Your Side Wed, 19 Sep 2018 5:21:03 PM Brittany Weiss Detention pond gobbling up land in Gonzales neighborhood

GONZALES - A couple of homeowners are having a property issue in a relatively new subdivision in Ascension Parish.

Mossy Oaks Subdivision, off Babin Road, was built in the last five years. Luke Langlois moved into the neighborhood about two years ago and has enjoyed it, up until a week ago when his next-door neighbor knocked on his door.

"Neighbor knocked on my door saying that the area behind our yard had fallen into the pond," said Langlois. "I couldn't believe it."

The land just behind Langlois fence has slumped into the detention pond behind the house. It happened overnight Friday, September 7, after a hard rain. Right now, it's only affecting a couple of homeowners, but residents fear it could get worse. Dollar signs are flashing in front of Langlois' eyes.

"I would assume it would be a lot of money," he said.

So much land has fallen, Langlois had to remove part of his fence since the ground where it once stood no longer exists. His peaceful backyard that backs up to the detention pond is at risk of being destroyed.

"My immediate reaction is, you know, what are we going to do about this?" he said. "Then seeing the cracks along my fence line, how much more are we going to lose if it continues to rain?"

In the last week, the less than two-years-old Mossy Oaks Homeowner's Association has gotten involved and Ascension Parish Department of Public Works visited the site last week. DPW says it's the HOA's responsibility and not the parish. The HOA has contacted a bulkhead expert and Langlois says he's also contacted the developer.

"No one wants to assume responsibility for it," he said.

Paperwork from Ascension Parish shows four homes surround this specific detention pond, with a 15 ft. drainage servitude. Development maps say the water body is an existing detention pond and that the pond, shorelines and/or levees should be privately owned and maintained. It also says, "The Parish of Ascension shall have no responsibility for the maintenance thereof."

Langlois and his neighbors fear the construction in the area wasn't done correctly the first time. He says grading behind his home was still being completed when he moved in.

"It's hard to see it, but if you look from the side you can see where the clay starts and the dirt on top and that's what we're losing," he said.

Tuesday, 2 On Your Side asked Ascension Parish for compaction test results and is currently waiting on this paperwork.

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Mobile home delivered following grant miscommunication http://www.wbrz.com/news/mobile-home-delivered-following-grant-miscommunication/ http://www.wbrz.com/news/mobile-home-delivered-following-grant-miscommunication/ On Your Side Tue, 18 Sep 2018 6:00:20 PM Brittany Weiss Mobile home delivered following grant miscommunication

DENHAM SPRINGS - A woman who contacted 2 On Your Side last month received a delivery from a mobile home company Tuesday. The home was delivered after she was originally told by Restore Louisiana it would take much longer.

"They were telling me it was going to be three to six months before they could even get someone out here to look at the property to put the trailer on," said Diane Kerr.

In August 2016, Kerr lost her home to the flood. She's been working with Restore Louisiana, hopeful to receive grant money to buy a new forever home. Kerr called 2 On Your Side when she was told that after waiting a year and a half, she'd have to wait even longer. Kerr said she was fearful that the lot she had secured for her new home would be gone.

"They've held it long enough," she said.

Restore Louisiana Program Outreach Manager Nick Speyrer told 2 On Your Side on August 15, 2018, there had been a miscommunication between Kerr and her caseworker.

"It's really three to six months from when that process kicked off, which was several months ago," said Speyrer. "So, we're optimistic we're going to get an answer real soon."

That answer came after the story aired.

"I got calls right away, they were on the ball," said Kerr.

Tuesday, her new home was delivered, and installation began on the piece of property she secured long ago. It's a huge relief to Kerr who is now one step closer to moving in and starting her life in her forever home.

Restore Louisiana says grant funds will be disbursed once the homeowner has executed the grant agreement, provided a purchase agreement to the program, and a final inspection has been successfully conducted upon installation of the manufactured housing unit. Once these steps are complete, it'll take about three to four weeks for the check to be issued to either the MHU dealer or the finance company.

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Flooring mistake cleaned up following call to 2OYS http://www.wbrz.com/news/flooring-mistake-cleaned-up-following-call-to-2oys/ http://www.wbrz.com/news/flooring-mistake-cleaned-up-following-call-to-2oys/ On Your Side Thu, 13 Sep 2018 5:26:21 PM Brittany Weiss Flooring mistake cleaned up following call to 2OYS

PRAIRIEVILLE - Two years after a steam cleaning error, a woman is handed a check for her damages.

Dianne Bryant had just finished remodeling her home when the August 2016 flood decided to test her patience.

"The floor hadn't even set yet, here comes that flood," said Bryant.

Two inches of water sat on top of her white porcelain floors. After the water receded Bryant learned she was able to keep them and hired a company to steam clean the floors.

"All they needed to do was get the grout sealed and that's what I thought I hired this company to do," she said.

What she got was much different. Instead, she says her floors were cleaned with hot water and set with wax, which she says is a big no-no on no-wax flooring. Three days later she noticed the waxy buildup start peeling all around her single story home. Two years later, her floors are still peeling wax.

The job cost her about $2,000, which she paid in full. As soon as the damage started to show, Bryant, says she called the company to fix the mistake but the problem was never addressed. In April 2017, she took the company to small claims court and won. The company had to pay her back.

"Ultimately I did win, they appealed, they didn't show up and the verdict stood," she said.

That was more than a year ago and all along she's been waiting for her payment. Nothing happened until she contacted 2 On Your Side.

Soon after, Bryant received a check in the mail for $2,300.

"I didn't believe it," she said. "When I actually saw it I didn't believe it!"

It's money she'll be putting to good use to get her floors fixed the way she intended the first time.

The steam cleaning company said ownership changed hands and there was a misunderstanding when it came to Bryant's payment. Bryant is thankful to move on.

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City-Parish moving through 311 drainage call log following Monday storm http://www.wbrz.com/news/city-parish-moving-through-311-drainage-call-log-following-monday-storm/ http://www.wbrz.com/news/city-parish-moving-through-311-drainage-call-log-following-monday-storm/ On Your Side Wed, 12 Sep 2018 5:21:44 PM Brittany Weiss City-Parish moving through 311 drainage call log following Monday storm

BATON ROUGE - The City-Parish says it's been very busy the last couple of days responding to phone calls about drainage concerns.

A few neighborhoods reported street flooding this week following Monday's rain event. The parish received dozens of concerning phone calls and have been addressing them one by one. One of those calls came from Mike Buchart in Sherwood Forest.

"We had this four and a quarter inch deluge the other day and water came up high," he said.

The water left lines of debris in the front yards of neighborhoods like Sherwood Forest and Sherwood Manor. Some of that water, coming up to the front porches of homes. Buchart, who has lived in his neighborhood since 1985 says he can count on one hand the number of times he's seen that happen.

"I was praying that they'd find some blockage but I kind of figured they wouldn't," he said.

Wednesday afternoon, a crew and the Vactor 2100 Plus were on Buchart's street checking for blockage in drain pipes underground. The Vactor is a powerful self-feeding pressure washer. It snakes through drains and blows out debris.

"It removes the debris or sediment from the catch basin, but it also washes the lines," said Maintenance Director Kyle Huffstickler.

The City-Parish says it's out every day addressing drainage issues. Dozens of calls came in Monday and Tuesday to the 311 call center over drainage concerns. It's why the crew was on Buchart's street Wednesday, but no issues were found.

"The thing that slowed it down was all the outfalls were at their peak capacity," said Huffstickler. "Therefore, it just took a little longer for the streets to drain."

The City-Parish says it was a lot of rain very fast and the infrastructure in some of the neighborhoods, like Sherwood Forest and Sherwood Manor, might not be built to hold all that water.

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Neighborhood tired of street flooding following afternoon rain http://www.wbrz.com/news/neighborhood-tired-of-street-flooding-following-afternoon-rain/ http://www.wbrz.com/news/neighborhood-tired-of-street-flooding-following-afternoon-rain/ On Your Side Tue, 11 Sep 2018 5:26:03 PM Brittany Weiss Neighborhood tired of street flooding following afternoon rain

BATON ROUGE - Daily weather trouble is causing flooding in some neighborhoods. People are annoyed that a sudden shower causes so many problems.  

Residents living in the Sherwood Manor subdivision off Old Hammond Highway in Baton Rouge say a passing storm Monday afternoon created a lot of headaches.

"It was pretty terrifying yesterday," said Robyn White. "It was just in moments."

Monday afternoon, White took video from her front window. She watched as her street filled with water and crept up the driveways and into front yards. Empty garbage cans floated down the street.

"We couldn't go nowhere for like three hours," she said. "It took that long."

The water came up to her front porch, which is something White says she's never seen before. Many of her neighbors woke up to a line of debris in their front yards brought in by the high water. It's got her worried about the next rain, which is why she's looking for sandbags.

The City-Parish said they received a few high water reports Monday, including in the Sherwood Manor area. Crews responded with barricades and high water signs. Tuesday, crews surveyed the area and reported no blockage. In the last two days, the City-Parish has addressed 43 drainage requests.

The neighborhood is looking for answers.

"Who's going to help?" said White. "I mean, God help us if we have another hurricane, that was just a little hard rain."

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Mobile home company has yet to produce title paperwork months after home purchase http://www.wbrz.com/news/mobile-home-company-has-yet-to-produce-title-paperwork-months-after-home-purchase/ http://www.wbrz.com/news/mobile-home-company-has-yet-to-produce-title-paperwork-months-after-home-purchase/ On Your Side Mon, 10 Sep 2018 5:54:05 PM Brittany Weiss Mobile home company has yet to produce title paperwork months after home purchase

WALKER - It's almost been a year since a woman purchased a mobile home and she still has not received the title for it, meaning she doesn't technically own it.

Audrey Quinlan and her husband paid cash for their double-wide mobile home. It was to be a fresh start after they sold their home and moved to Louisiana from Florida to be closer to their daughter.

"I'm settled now for the rest of my life," said Quinlan.

At least she'd like to be. A piece of missing paperwork is creating a whole lot of stress for her and her family. Quinlan has been waiting for months for the title to their new home. She paid for it in November 2017 when she signed an agreement with the mobile home company, Southern Heritage Homes.

The agreement stated the taxes and registration fees will be calculated into the total purchase amount of the home and the title clerk will bring the title application and documents to the Office of Motor Vehicles for Quinlan and the registration would be put in the mail. The OMV will then send the buyer the original title. The process is supposed to take 30-45 days and no more than 90 days.

That timeframe has longed passed and Quinlan fears the worst.

"If I get sick or my husband gets sick and I have to borrow money on the trailer, I don't have a title to prove that the trailer is even mine," she said.

So far, months of calling and visiting the office has not produced results. Quinlan says she's left multiple voicemails and has been by the Denham Springs office on multiple occasions.

Two weeks ago, Southern Heritage Homes told 2 On Your Side's Brittany Weiss that Quinlan's file is one of four that could be described as a "total mess" as far as paperwork is concerned. The company's owner says there have been some employee changes at the office which has prolonged some aspects of the job. Southern Heritage Homes says it plans to resolve the issue and compensate the Quinlans "in some way for their trouble."

Quinlan says the company has had plenty of time to make things right, which is why she contacted 2 On Your Side.

"I can't see how they're working on it after almost a year and they haven't gotten it yet," she said.

Quinlan knows she could take care of the title herself at the DMV, but says she shouldn't have to since she already paid a company to do it for her.

"I don't see why I should be the one to take all of this and go pay again," she said.

Monday, 2 On Your Side contacted the OMV. It told Quinlan that a title on her home has not been applied for. The Louisiana State Fire Marshal's Office advised Quinlan to file a complaint with the Manufactured Housing Commission, which she has done.

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Tailgaters converge on LSU ahead of first home game http://www.wbrz.com/news/tailgaters-converge-on-lsu-ahead-of-first-home-game/ http://www.wbrz.com/news/tailgaters-converge-on-lsu-ahead-of-first-home-game/ On Your Side Sat, 8 Sep 2018 5:01:59 PM Brittany Weiss Tailgaters converge on LSU ahead of first home game

BATON ROUGE - Tailgating season is here and LSU fans are ready.

"First home game, glad to be here," said Terry Broussard.

Saturday's match-up between LSU and Southeastern brought people to Baton Rouge from all around Louisiana. For many, tailgating is a tradition that's been going on for years.

"We'll, we've been doing this for at least a decade," said Scott Martin.

A walk around the LSU Parade Grounds shows a slight change. Half of the grounds are surrounded by yellow rope. Signs say the area is reserved for approved LSU student organizations tailgates. Tailgaters must have a wristband to gain entry and are not allowed to bring alcohol inside the area. Culinary Productions is catering the event, providing concessions and alcohol for purchase. William Wells of Culinary Productions says the company will be catering each home game this year.

"Something new for them, something new for us," said Wells. "We're trying to all come together and make it nice for everybody."

Fans are happy to back at LSU celebrating their Tigers.

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Temporary trailer park set up for 2016 flood causing headache for parish officials http://www.wbrz.com/news/temporary-trailer-park-set-up-for-2016-flood-causing-headache-for-parish-officials/ http://www.wbrz.com/news/temporary-trailer-park-set-up-for-2016-flood-causing-headache-for-parish-officials/ On Your Side Thu, 6 Sep 2018 6:21:11 PM Brittany Weiss Temporary trailer park set up for 2016 flood causing headache for parish officials

LIVINGSTON - A temporary trailer park should have been cleaned up and gone long ago, but it's not. People who live near it along Red Oak Road in Livingston Parish aren't happy.

"It kind of slid under the radar for the entire community," said Harriet Corban.

The location was originally set up for Livingston Parish deputies and their families. It's where they took refuge following the August 2016 flood. Deputies who flooded lived in the mobile homes while they worked toward a permanent housing solution. Corban says it was all supposed to be temporary.

"A temporary home for them to come here," she said. "We had no issues with it."

The issues came about after the deputies moved out and the trailers were auctioned off. Right now, 17 trailers remain and are hooked up to electric, sewer, and water. The trailers were originally purchased for about $34,000 a piece and auctioned off by Henderson Auctions earlier this year. There were 13 mobile homes sold at $29,000, 11 sold at $27,500, and one sold for $30,000. The bulk of them, purchased by a mobile home community developer.

"Then, in turn, the land was sold," said Corban.

Parish Planning Director Sam Digirolamo signed off on the mobile home park in May 2018, calling the location on Red Oak Road an "existing mobile home park." He gave the approval from the Planning Department to move forward with getting permits. Since a number of permits have been issued to organize Five Oak Mobile Home Community in Livingston. An ad to lease or purchase a three bed, two bath mobile home hangs on the fence surrounding the area.

Again, Corban says this was not the original plan.

"It was the understanding it was to go back exactly like it was," she said.

Developers stood before the Livingston Parish Council on August 9, 2018, for a waiver request. Those waivers were granted since council members say they were under the impression everything was already given the green light by the Planning Department.

"We were told it was an existing mobile home park," said Councilman Jeff Ard. "The ball got dropped the moment the trailers got auctioned off."

Ard says the council was focused on beautifying the area. Corban says if the community had known these waivers were involving a mobile home community in Livingston, there would have been representation at that meeting. Instead, the community did not attend and no one objected.

"There should have been at minimum a sign there, there should have been a notice in the paper and that was not done," said Corban. "There was an agenda by the council stating this was on there, but it didn't describe anything to it. No one was aware of it, there was no representation of the community."

Digirolamo has told others in the past and Thursday told 2 On Your Side's Brittany Weiss that given the opportunity he would have handled things differently.

"I think if I had to do it over again Brittany, I would do it a little different," said Digirolamo. "It was just a call I made as a Director and maybe it was a bad call. But I still, you know, I made that call in good faith and after thinking about it a little bit I should have done something different."

Councilman Ard says this item will be placed back on the agenda for September 13, 2018. The objective is to rescind the waivers that were granted and send the mobile home community back to the Planning Department for review.

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Parents concerned about condition of elementary school, calling on district for help http://www.wbrz.com/news/parents-concerned-about-condition-of-elementary-school-calling-on-district-for-help/ http://www.wbrz.com/news/parents-concerned-about-condition-of-elementary-school-calling-on-district-for-help/ On Your Side Wed, 5 Sep 2018 6:16:56 PM Brittany Weiss Parents concerned about condition of elementary school, calling on district for help

SLAUGHTER - A group of parents say the school where their children attend is falling apart. They've formed a group to help promote action and awareness at Slaughter Elementary School.

The newly-formed parent-teacher organization is focused on a number of safety concerns at the elementary school in East Feliciana Parish. These concerns didn't just happen overnight. Joshua Oneal has three children who attend Slaughter Elementary School and say that as a parent, he does not want his children learning in this type of environment.

"The condition of the school is pitiful," said Oneal.

Recently, Oneal toured the school and took photos of these conditions.

"The breezeway, the boards are rotting and falling, there's mold growing in one of the sixth-grade classrooms, the roof was leaking on a day it wasn't even raining," said Oneal.

In addition, Oneal says there's unsecured electrical tubing hanging in an area where a student can reach and grab it, a two by four holding up a parking overhang, temporary buildings that are no longer in use have been boarded up, and shingles are missing from the roof. He describes a bucket in a classroom that is moved around the room to collect water dripping from the ceiling. He says these conditions are nothing new.

"From what I understand it's been years and years that this has been going on," said Oneal.

He, along with dozens of others who have formed this PTO, are calling on the school district to address these problems before someone gets hurt.

"The safety hazards are the biggest thing to worry about right now," he said.

Worrying is what he's been doing lately, especially since he's heard other schools in the district are getting more attention that Slaughter Elementary.

"Our school's falling down, Slaughter is falling down and they're discussing building a half a million dollar track at two different schools," he said.

Oneal says he won't stop fighting for his children's school until his demand for safety is met.

Wednesday, 2 On Your Side made multiple phone calls to East Feliciana Parish Superintendent Carlos Sam, his office, Slaughter Elementary School, and members of the school board regarding Oneal's concerns. No calls were returned.

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